D&S Dental Labs - Office Admin

Location: Waunakee, WI
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM

We are seeking a dependable, organized, and customer-focused Office Administrator to support daily operations and help deliver exceptional service to our partner dental offices. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping processes organized and efficient.

Key Responsibilities

Case Management & Administrative Support

• Process dental cases from receipt through completion, including unboxing, disinfecting, pan-up, scheduling, tracking, shipping, receiving, and billing.
• Maintain accurate case records and updates within our laboratory management software.
• Monitor case status and help ensure deadlines are met.
• Assist with general office organization and administrative tasks.

Customer Service

• Serve as the first point of contact for visitors, clients, and vendors.
• Answer incoming phone calls, emails, and faxes professionally and promptly.
• Assist dentists and their office teams with questions, case updates, and service requests.
• Build and maintain positive relationships through exceptional customer support.

Team Collaboration

• Communicate effectively with team members across multiple D&S locations.
• Support various departments as needed to ensure smooth daily operations.
• Contribute to a positive, professional, and team-oriented work environment.

Qualifications

Required

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency with computers and standard office software
• Reliable attendance and strong attention to detail

Preferred

• Administrative, customer service, or office support experience
• Dental, healthcare, or laboratory experience
• Experience working with scheduling or case management software

Skills & Competencies

• Detail-oriented and highly organized
• Professional and customer-focused demeanor
• Strong problem-solving and critical-thinking abilities
• Ability to prioritize tasks and manage multiple responsibilities
• Dependable, adaptable, and team-oriented
• High level of integrity and confidentiality

Physical Requirements

• Regular sitting, standing, and walking throughout the workday
• Occasional bending, reaching, and lifting up to 25 pounds
• Ability to work at a computer for extended periods

Compensation

Compensation is based on experience, skills, and education.

Why Join D&S?

• Consistent weekday schedule—no nights or weekends
• Supportive, professional team environment
• Meaningful work supporting dental professionals and patient care
• Opportunities for training, cross-training, and career growth

Comprehensive Benefits Package

• Medical, Dental, Vision, and Supplemental Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Flexible Spending Accounts (FSA)
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)