Office Administrator (Insurance Verification and Authorization) Temp-to-Hire

FlexStaff is seeking an Office Administrator with experience in Healthcare Insurance Authorization and Medical Billing for our Client, a Prosthetics and Orthotics Lab.

Schedule: Monday- Friday, 8:30am-5:30pm. 
This is Temp-to-Hire role.

In this role you will be responsible for providing clerical support, answering phone calls and obtain accurate insurance information, verification, and pre-authorization The ideal candidate would have at least 3 (three) years of healthcare billing/collections experience.

1.    Front Desk Management:
o    Greet and welcome patients as they arrive.
o    Check in patients and schedule appointments.
2.    Appointment Scheduling:
o    Manage and coordinate appointment scheduling for multiple healthcare providers.
o    Reschedule or cancel appointments as necessary.
3.    Patient Registration:
o    Collect patient information, insurance details, and relevant medical history.
o    Ensure all necessary paperwork is completed accurately.
4.    Telephone Communication:
o    Answer phone calls promptly and professionally.
o    Respond to inquiries from patients, family members, and other healthcare staff.
o    Relay messages to appropriate staff and follow up on patient calls.
5.    Record Keeping:
o    Maintain and update patient records using electronic health record (EHR) systems or paper files.
o    Ensure confidentiality and compliance with HIPAA regulations.
6.    Billing and Insurance:
o    Verify patient insurance eligibility and benefits.
o    Collect co-pays and payments from patients.
o    Assist patients with billing questions or concerns.
7.    Medical Correspondence:
o    Prepare and send out correspondence, such as appointment reminders and follow-up letters.
o    Ensure the efficient handling of incoming and outgoing medical records and correspondence.
8.    Office Management:
o    Maintain a clean and organized reception area.
o    Order and manage office supplies as needed.
o    Collaborate with other staff to ensure smooth office operations.
9.    Support Healthcare Providers:
o    Assist medical professionals with administrative tasks as needed.
o    Prepare charts for daily appointments and ensure all necessary documents are available.
10.    Customer Service:
o    Provide exceptional customer service to patients and their families.
o    Address patient concerns and complaints with professionalism and empathy.