Office Administrator / Leasing Agent

Job Title: Office Administrator / Leasing Agent
Location: DeKalb, IL 
Job Type: Full Time, On-site 

​Compensation and Benefits 
$17-$19/hr + $100/ Unit Leased - commensurate with experience 
Health Insurance 
PTO and Holiday Pay 

​Overview 

​Terraces at DeKalb is seeking a proactive and detail-oriented Office Administrator / Leasing Agent to support daily property operations with a strong focus on leasing, resident retention, and office administration. This role is essential in maintaining excellent resident relations, ensuring efficient office workflow, and contributing to high occupancy across the community. 

​As a Property Associate, you will assist prospects through the leasing journey, provide ongoing support to current residents, and manage essential administrative tasks that keep the property operating smoothly. You are a key point of contact for residents, vendors, and team members and play an important role in creating a positive and well-organized community environment. 

​Key Responsibilities 

​Leasing & Sales 

• ​Greet, engage, and build rapport with prospective residents during tours and inquiries 

• ​Showcase available units and community amenities in a compelling and informative manner 

• ​Communicate the benefits and lifestyle of living at Terraces at Dekalb

• ​Meet or exceed leasing, occupancy, and response-time goals 

• ​Process applications, prepare lease files, and ensure compliance with Fair Housing and company policies 

• ​Follow up with all leads through phone, email, and CRM systems to convert prospects to leases 

• ​Resident Retention 

• ​Provide outstanding customer service through timely responses and friendly interaction 

• ​Support renewal efforts by preparing renewal offers, following up with residents, and addressing concerns 

• ​Participate in resident engagement activities, events, and satisfaction initiatives 

• ​Assist in promptly resolving resident issues by coordinating with management and maintenance teams 

​Office Administration & Operational Support 

• ​Maintain accurate records of availability, pricing, lease expirations, and traffic 

• ​Manage office tasks including answering phones, preparing documents, filing, and organizing daily workflow 

• ​Ensure the leasing office, common areas, and model units are clean, organized, and tour-ready 

• ​Enter and maintain data in Yardi or CRM platforms in real time 

• ​Assist with vendor coordination, invoice processing, and office supply management 

• ​Support the Property Manager with reporting, scheduling, and general property operations 

​Marketing & Community Outreach 

• ​Assist with online listings, updates, and digital marketing efforts 

• ​Help create and post social media content and engage with local community partners 

• ​Track leasing performance and traffic sources to identify trends and opportunities 

​Requirements & Qualifications 

• ​1–2+ years of customer service or administrative experience (leasing or property management preferred) 

• ​Strong communication, customer service, and organizational skills 

• ​Comfortable working in a fast-paced office environment with frequent resident interaction 

• ​Proficiency with Microsoft Office; experience with Yardi or similar property management software is a plus 

• ​Professional appearance and positive, friendly attitude 

• ​Ability to walk the property, show units (including upper floors), and lift up to 25 lbs 

• ​High school diploma or equivalent; additional coursework in business, real estate, or administration is a plus 

• ​Must be available for weekend or flexible hours as needed