Office & Operations Coordinator
American Heritage Girls
Department
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Logistics
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Reports To
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Chief Operations Officer
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Status
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Full-Time
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FLSA Status
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Hourly, Non-Exempt
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Location
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AHG National Office, Cincinnati, OH, Hybrid (minimum of 3 days/week onsite)
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Travel Required
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Yes, regionally and/or nationally, less than 25%
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Works With
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AHG Staff, Vendors, Volunteers, and Visitors
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Supervises
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None
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Salary
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$22.00/hour
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Last Updated
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10/13/2026
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American Heritage Girls is a Christ-centered character and leadership development program for girls 5 to 18 years of age. AHG is dedicated to the mission of building women of integrity through service to God, family, community, and country.
Exhibits Christ-like servant leadership while working with Staff, Volunteers, and the General Public. The Office & Operations Coordinator keeps the organization running smoothly day-to-day. This role manages the office headquarters experience, visitor services support, and project support of the organization, and coordinates with the Systems & Support Technician to address physical building and grounds needs and vendor and service provider relationships. This role also handles administrative and financial support functions.
Front Office & Visitor Services
- Serve as the first point of contact for the office: answer calls, welcome visitors, monitor the general inbox, and handle incoming mail and packages.
- Coordinate office tours and communicate office closures and building updates to Staff.
Facilities & Office Management
- Partner with the Systems & Support Technician as the on-site contact for day-to-day building, maintenance, equipment, and supply needs.
- Help maintain office policies and procedures and answer Staff questions about the office.
Budget & Purchasing Support
- Track office and building expenses against budget, flag variances, and provide regular updates to leadership.
- Oversee shared office costs, including departmental allocation of postage and other common expenses.
- Handle office and operational purchasing within established budget authority.
- Process checks and coordinate with the Finance team on deposits and related recordkeeping.
Administrative, Mailing & Event Support
- Schedule meetings and provide administrative and project support to Staff.
- Keep track of operations contracts and upcoming renewal dates.
- Help with event logistics, including shipping booth materials for about 12 events per year.
- Manage inventory and shipping of awards, recognition items, start-up boxes, and marketing materials.
Miscellaneous
- Adherence to Employee Handbook policies.
- Participation in weekly vision casting meetings, daily prayer, and monthly Bible studies.
- Periodically lead prayer during meetings.
- Other duties as assigned.
Faith & Ministry Requirements
- Passion for serving God in the AHG Ministry.
- Agreement with the AHG Statement of Faith and Staff Commitment to AHG Ministry Values.
- Must exhibit and maintain a strong relationship with Christ and a positive faith attitude.
- Works toward and champions a healthy Staff culture.
- Regularly prays for the AHG Ministry.
Knowledge, Skills, & Abilities
- Associate or Bachelor’s degree preferred; equivalent work experience considered.
- 2+ years of experience in office administration, operations, or a similar role; nonprofit experience a plus.
- Organized and able to juggle multiple priorities.
- Comfortable with Microsoft Office (Word, Excel, Outlook, Teams); experience with shipping or project management tools a plus.
- Friendly, professional communicator who follows through and handles confidential information with discretion.
- Warm and service-minded; motivated by supporting a mission-driven team.
Youth Safety & Screening Requirements
- Must be able to meet the requirements of Adult Membership and maintain an active Adult Membership in AHG at all times during employment.
- Successful completion of a criminal background check prior to start and periodically thereafter.
- Completion of required child protection and abuse-prevention training within 7 days of hire.
- Adherence to all organizational policies on appropriate interactions with youth.
Physical Requirements & Work Environment
- Ability to, on occasion, walk long distances and/or stand for long periods of time and lift up to 25 lbs.
- Prolonged periods sitting at a desk or working at a computer.
- Travel regionally and/or nationally, less than 25%.
Pay: $22.00 / hour
- Optional health, dental, and vision coverage
- 403(b) retirement plan eligibility immediately, employer-match eligibility after 1 year
- AHG-provided life insurance and long-term disability
- Bereavement leave
- Paid time off
- Up to 12 paid holidays based on work hours
- Christmas Day—New Year’s Day paid holiday
- Paid AHG Membership
- Professional Development
Religious Organization Statement
American Heritage Girls is a Christian ministry. All staff are expected to affirm the AHG Statement of Faith and the Staff Commitment to AHG Ministry Values.
This job description is not an exhaustive list of duties and may be revised at any time. It does not constitute an employment contract.
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