Office & Scheduling Team Leader

Culligan, the industry leader in water treatment, is looking for a Full-Time Office & Scheduling Team Leader. This position will report to the WI Operations Team Leader at our Plymouth office. This position will be responsible for managing directly the Plymouth location office team, and working with customers to ensure quality and timely scheduling as well as processing sales & billing paperwork. This position will require full-time employment at our Plymouth, WI location.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.


• Schedule route and service workers to customer locations in an effective and cost-savings way.


• Communicate and manage office staff in their tasks and ensuring quality, accuracy and efficiency


• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.


• Map and organize service technician work for the next day.


• Help enter or verify completed service and route work and make any necessary changes in accounts.


• Scan and file daily work.


• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).


• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.


• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.
   

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).


• Friendly and approachable attitude when greeting and assisting customers.


• 1-2 years of experience working in an office environment.


• Experience with Microsoft Office Applications.


• Strong organizational skills and ability to multi-task.


• Being able to work independently and handle customer’s money responsibly.

We offer competitive wages with a great benefit package including: 401k, paid vacation, personal time off, Paid holidays off, sick pay, as well as health, dental, and vision insurance. 

Interested applicants should email their resume to [email protected]