Office & Volunteer Coordinator

Description

The Office and Volunteer Coordinator is the initial point of contact for all visitors, clients, volunteers, and employees and is responsible for general administrative duties and volunteer management. The person in this position must commit to the pro-life mission of the Agency and foster a professional atmosphere while maintaining client confidentiality.

Essential Responsibilities:

• Perform general administrative duties including data entry, updating client roster, preparing client packets,  and making copies.
• Ensure the use of client and visitor logs.
• Grant secure access to the facility, and greet visitors, clients, and volunteers per established procedures.
• Answer phones, take messages, or route calls to appropriate staff or clients.
• Answer calls from women seeking services; complete preliminary phone intake.
• Respond to client requests including providing their mail, signing off on daily household responsibilities, and answering questions when unable to redirect to the advocacy team.
• May transport clients to and from appointments in Agency-owned vehicles as needed.
• Follow established procedures for dispensing personal care and household cleaning items as well as retrieving clients’ secured medicine lockboxes.
• Accept donations, provide in-kind receipts; and then sort and inventory donations as per the established procedure. Enter donation information into the database.
• Monitor front office equipment; noting the need for service in the maintenance email.
• Maintain cleanliness and safety of the office. Keep office supplies organized.
• Report safety concerns to facilities staff.
• Volunteer Coordinator duties include responding promptly to volunteer inquiries, processing applications, and entering volunteer data.
• Ensure volunteers track their hours appropriately in the volunteer logbook.
• May attend volunteer fairs as an OLI representative developing relationships within the community and recruiting volunteers.
• Attend all-staff meetings and other meetings as requested.

Requirements

Education: High School Diploma required; college degree preferred.

Experience: 3 years of administrative experience required; data entry experience is also required. Experience in a trauma-informed care environment preferred. Prefer experience working with clients in residential settings.

Skills and Abilities: Excellent interpersonal skills, exceptional organizational and math skills. Must work well in a team environment, be detail-oriented, and have the ability to multitask. Proficiency in the use of databases, and Microsoft Office Suite, especially Word & and Excel.

Other: Must be able to maintain the confidentiality of matters relating to clients and staff; and maintain professional boundaries in all interactions. A valid driver’s license and vehicle insurance are required. Must interact according to trauma-informed care principles.

Physical Requirements: Ability to climb and descend stairs; ability to lift and carry up to 25 pounds.