Office Assistant

Responsibilities:

• Greet our guests with excellent customer service.


• Perform general administrative duties such as answering phones, making reservations, typing of documents, copying, faxing, and filing as directed by the manager.


• Check our guests in/out and provide accurate paperwork for their stay in the resort.


• Collect and post reservation deposits, seasonal rent, payments for utilities and other services to the appropriate guest account.


• Complete and maintain accurate resort records, reports, and files.


• Assist with the preparation of resort communications, postings, newsletters, etc.


• Assist with lifestyle events and community activities.


• Ensure that office is kept neat and orderly, cleaning/vacuuming areas as necessary.


• Assist with special projects, as directed by park management.


• Excellent communication skills, both oral and written with all levels of management and associates.

Requirements:

• Excellent organizational skills with a high level of accuracy


• Strong customer service skills


• Ability to build effective long-term relationships with both guests and employees Good problem-solving skills


• Ability to multi-task


• Ability to remain calm and professional under high stress situations


• Professional appearance and demeanor


• Excellent computer proficiency, with ability to use Microsoft Office and other programs (Word, Excel, Outlook)


• A passion for teamwork and ‘can-do’ attitude


• Excellent communication skills, both oral and written with all levels of management and associates


• RV resort, professional office or hospitality experience, a plus


• RMS experience a plus

Education/Experience:

• High school diploma


• 3+ years’ experience in office administration


• 1 year Customer Service experience preferred


• Fluent English and Spanish preferred


• Must have a valid U.S. driver’s license

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:

• Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.


• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.


• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.


• Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.


• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.