Office Assistant

Do you have administrative experience and enjoy being detail oriented? Are you well-organized and have time management skills? Do you like interacting with customers? If so, we should talk.

We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position is responsible for preparing temporary power permit submittal packages, as well as coordinating the efficient submittal, approval, and retrieval from local jurisdictions. This position acts as a liaison between the company jurisdictional employees, working together to resolve any redline corrections and prepare for upcoming requirement changes, as well as works closely with internal teams to meet branch and company goals. This position is responsible for ensuring timely internal and external customer service by monitoring and coordinating all aspects of establishing service and disconnection of services for temporary electrical meters.

JOB RESPONSIBILITIES

• Research, locate, and respond to various customer and associate inquiries.
• Support Construction Service Administrators including but not limited to, answering phones and creating delivery/pick up tickets
• Coordinate work information between Field Services and customer contact personnel to minimize customer service problems.
• Develop and maintain up-to-date records of meter status to ensure effective customer service.
• Identify, investigate, track, notify and escalate service disruptions due to meters, or issues that should arise due to concerns with temporary meter.
• Prepare and assign field service routes, with communication with the production manager, for the field service technicians for necessary meter correction and/or meter tie-ins/hot checks.
• Review, prepare, submit, and receive permit packages in accordance with jurisdictional requirements.
• Understand local requirements as it relates to the permit process and update the database permitting requirements as needed.
• Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection.
• Coordinate payment and reimbursement of permit fees according to company guidelines.
• Prepare project documentation for construction teams.
• Other duties may be assigned as business needs require.

COMPETENCIES/REQUIREMENTS:

• Proficient with MS Excel, MS Word
• High School diploma or equivalent is required.
• Must be a motivated team player, looking to succeed.
• Excellent organizational and time management skills.
• Experience with construction permitting is preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills

Hourly Pay Range: $17.00 - $20.00

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!