Office Assistant

Position Summary 

The Office Assistant supports daily administrative and front office operations to ensure efficient workflow, excellent patient/customer service, and accurate documentation. This role serves as a key support function for scheduling, communication, and general office coordination, contributing to a positive and professional experience for all patients, visitors, and staff. 

Key Responsibilities 

Administrative Support 

• Perform general clerical duties including filing, scanning, faxing, and data entry  

• Maintain organized and accurate records in office systems and EMR (if applicable)  

• Assist with preparing documents, reports, and correspondence  

• Monitor and manage office supplies 

Front Office Support 

• Greet patients and visitors in a professional, friendly manner  

• Answer incoming calls, direct calls appropriately, and take accurate messages  

• Assist with patient check-in/check-out processes as needed  

• Verify and update patient demographic and insurance information  

Scheduling & Coordination 

• Support appointment scheduling, rescheduling, and confirmations  

• Assist with managing provider schedules and availability  

• Coordinate communication between departments to ensure smooth patient flow  

Communication & Customer Service 

• Provide excellent customer service in all interactions  

• Address basic patient or visitor inquiries and escalate issues when needed  

• Maintain confidentiality in accordance with HIPAA and company policies  

Operational Support 

• Ensure the front office area remains clean, organized, and presentable  

• Assist team members with workflow needs during high-volume periods  

• Follow standardized workflows and support process improvement initiatives  

Qualifications 

Education & Experience 

• High school diploma or equivalent required  

• 3+ year of administrative or front office experience preferred (healthcare preferred)  

Skills & Competencies 

• Strong communication and interpersonal skills  

• Excellent organizational and multitasking abilities  

• Basic computer proficiency (Microsoft Office, EMR systems preferred)  

• Attention to detail and accuracy  

• Ability to work in a fast-paced environment  

Performance Expectations 

• Timely and accurate data entry/documentation  

• Call handling and message accuracy  

• Scheduling accuracy and minimal errors  

• Patient/customer satisfaction scores  

• Adherence to workflows and attendance standards  

Working Conditions 

• Office/clinic environment  

• Prolonged periods of sitting, standing, and computer use  

• Interaction with patients, staff, and visitors throughout the day  
  
  Location: Augusta, GA 
  Department: Patient Experience & Scheduling 
  Reports To: Director, Patient Experience & Scheduling 
  FLSA Status: Non-Exempt