Office Assistant

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Office Assistant provides administrative support to management staff, including weekly printing and mailing of annual packets and notices, waitlist opening tracking, coordination of interviews, and greeting new hires. This role is responsible for managing all incoming program-related correspondence and supporting office operations.

Duties and Responsibilities

• Process all incoming correspondence related to program operations
• Submit information for monthly reports to managers as needed
• Order authorized office supplies and maintain authorized postage meter levels
• Track monthly expenditures for billable items charged to other Quadel offices
• Distribute faxes, correspondence, and packages in a timely manner
• Maintain confidential files, records, and reports
• Support timekeeping functions as needed
• Assist with planning and coordination of owner/agent annual seminars
• Provide administrative support to all management staff
• Perform other duties as assigned

Qualifications

• Minimum of three (3) years of experience in a professional office environment performing customer service and administrative functions preferred
• Experience in subsidized housing with demonstrated ability to resolve resident issues preferred

Competencies

• Problem SolvingIdentifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem-solving situations; uses reasoning even in emotional situations.
• Technical SkillsAssesses strengths and areas for development; pursues training opportunities; continuously builds skills and knowledge; shares expertise with others.
• Customer ServiceResponds promptly to customer needs; manages difficult situations professionally; solicits feedback; meets commitments and service expectations.
• Interpersonal SkillsMaintains confidentiality; listens effectively; manages conflict constructively; remains open to new ideas; maintains emotional control.
• Oral CommunicationCommunicates clearly and effectively; listens for understanding; responds well to questions; participates in meetings and group discussions.
• Written CommunicationWrites clearly and accurately; edits for grammar and spelling; adapts writing style as needed; interprets written information effectively.
• TeamworkBalances individual and team responsibilities; supports team goals; provides and accepts feedback; fosters positive team morale.

• DiversityDemonstrates knowledge of EEO policies; respects cultural differences; promotes an inclusive, harassment‑free environment.
• EthicsTreats others with respect; works with integrity; inspires trust; upholds organizational values.
• ProfessionalismActs tactfully; manages pressure well; accepts responsibility for actions; follows through on commitments.
• QualityDemonstrates accuracy and thoroughness; applies feedback; monitors work to ensure quality standards are met.
• QuantityMeets productivity expectations; completes work efficiently and on time; strives to increase productivity.
• Attendance/PunctualityIs consistently on time and present; ensures responsibilities are covered when absent; attends meetings promptly.
• DependabilityFollows instructions; responds to management direction; takes accountability for actions; completes tasks on time or communicates alternative plans.

Physical Demands and Work Environment

• Occasionally required to stand and walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to use visual acuity to operate office equipment, read technical materials, and use a computer
• Occasionally required to lift, push, or carry items up to 25 pounds