Office Assistant

Job Summary

The Office Assistant is responsible for executing administrative tasks associated with successful property operation. This includes answering phones, greeting residents and visitors, making copies and faxing documents, inputting, managing, and closing out work orders, creating new files, managing existing files, collecting and batching rent payments, and coordinating mailings to residents and applicants.

Essential Job Functions

• Models and instills company mission and values within all employees 
• Champions continuous improvement and regularly advocate strategies to enhance resident satisfaction, work processes and property performance 
• Prepares reports, presentations, memorandums, proposals, and correspondence 
• Schedules appointments and meetings for property management 
• Serves as the primary point-of-contact for resident inquires 
• Resolves resident conflict through de-escalation strategies 
• Assists in the preparation of departmental budgets and expense allowances
• Tracks inventory of office supplies and order more of what is needed as approved 
• Assists in the completion of the initial rental application
• Assists in the preparation of leases or rental agreements 
• Coordinates timely revenue collection in accordance with lease obligations and accounts receivable procedures
• Enters rent information into Yardi in a timely and accurate manner
• Assists in coordinating requests for repairs or maintenance, upkeep, and refurbishment at property 
• Adheres to Fair Housing Laws in all resident and prospect interactions
• Other duties as assigned 

Knowledge, Skills, and Abilities

• High school diploma or GED required
• Minimum of two years of administrative experience, preferably in an office setting 
• Experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferred 
• Scheduling flexibility based on business needs
• Sound interpersonal skills
• Strong written and verbal communication skills
• Advanced customer service and problem-solving skills 
• Advanced organizational and time management skills 
• Technically proficient in Microsoft Office
• Ability to work in a fast-paced, action-oriented environment 
• Ability to establish relationships across the organization and at various hierarchical levels 
• Ability to travel up to 10% of the time 

Our Values 

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination – we can achieve anything we can imagine

WE’VE GOT YOU COVERED

• We take pride in supporting the health and well-being of our teammates and their families:
• Full medical, prescription, dental and vision benefits
• Company paid life and AD&D insurance
• Company paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately eight per year
• Peace of mind and a great working environment

#LP

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.