Office Assistant - Customer Service

Join Our Team: Office Assistant – Customer Service

Agency: Big Brothers Big Sisters of New Mexico

Location: Santa Fe, NM 

Employment Type: Full-Time, Exempt 

Reports To: Chief Operations Officer

Big Brothers Big Sisters of New Mexico is a mission-driven nonprofit dedicated to empowering youth through mentorship. We believe every child deserves a champion—and our programs connect caring mentors with young people to ignite their potential. As our Office Assistant – Customer Service, you’ll be the welcoming face of our Santa Fe office, supporting daily operations and helping us deliver on our mission with professionalism and heart.

Responsibilities:

• Serve as the first point of contact for visitors, phone calls, and email inquiries
• Provide accurate information about programs, services, and events
• Route communications efficiently and professionally
• Maintain organized filing systems and update contact databases
• Support donor communications and assist with mailings and outreach
• Oversee day-to-day office operations, including supplies, equipment, and facility upkeep
• Collaborate with staff to support program delivery and community engagement
• Handle sensitive information with discretion and care

Minimum Requirements:

• High school diploma or equivalent (associate degree or nonprofit experience preferred)
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Proficiency in Microsoft Office and standard office equipment
• Valid NM driver’s license, auto insurance, and reliable access to a personal vehicle
• Ability to work collaboratively with diverse stakeholders

Preferred Qualifications:

• Bilingual (English/Spanish)
• Familiarity with nonprofit operations or community engagement

Why Work With Us?

At BBBS of New Mexico, you’ll be part of a passionate team working to create brighter futures for youth across the state. We offer a supportive work environment, meaningful responsibilities, and the chance to make a lasting impact in your community. Ready to bring your organizational skills and warm personality to a mission that matters? Apply today and help us build a stronger, more connected Santa Fe.

Equal Opportunity Employer We welcome applicants of all backgrounds and identities. BBBS of New Mexico provides equal employment opportunities without regard to race, religion, national origin, age, sex, marital status, sexual orientation, or disability.