Office Assistant I, PrimaryCare at Whitehall

Job Details

ChristianaCare Primary Care at Whitehall is looking for a Medical Office Assistant I.

Primary Care at Whitehall provides extensive medical services designed for families, catering to both children and adults. The dedicated team, consisting of physicians and nurse practitioners, offers a variety of services, including primary medical care, gynecology and women's health, immunizations, physical examinations, preventive medicine, and treatment for acute and chronic conditions. Additionally, the facility features an on-site pharmacy and the Swank Center for Memory Care, enhancing their comprehensive healthcare offerings.
 

The Medical Office Assistant I is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Medical Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient. practice.

ChristianaCare Primary Care at Whitehall is located at 735 Mapleton Ave Suite 100, Middletown, DE 19709.

Whitehall | ChristianaCare

Work Schedule:

• Monday- Friday: 8:00am- 5:00pm

• No weekends or holidays.

Key Responsibilities

• Schedules appointments with awareness of insurance, provider, and practice location

• Greets and interacts with patients in a professional manner to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

• Maintains confidentiality of workplace & patient information

• Collects payments according to insurance requirements

• Verify insurance coverage & coordinates referrals

• Performs day-end reconciliation of appointments & payments received

• Answers all phone calls in a professional manner and relays accurate messages

• Puts messages into provider(s) and respond to messages from provider(s) 

• Communicate with provider and staff through EMR

• Communicate with internal and external departments

• Performs other related duties as required.

Benefits & Incentives

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 week paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Qualifications:

• High School Graduate or equivalent

• Experience in a medical office setting preferred

Interested candidates should attach an updated copy of their resume during the application process.

Why ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings.

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Hourly Pay Range: $17.32 - $25.12This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Feb 27, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/