Office Assistant, Parking - OTJ

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Overview
Provides comprehensive operational and administrative support for parking services, including application processing, prompt response to phone and email inquiries, and maintaining accurate, up-to-date website content. Helps ensure a smooth day-to-day operation by facilitating timely communication and coordination among all departments and stakeholders. Deliver responsive, customer-focused service while addressing inquiries and resolving issues in a timely manner.
Monitor and analyze key metrics and KPIs to assess parking utilization, capacity, and availability, using data to inform operational decisions. Oversee parking waitlists, determining eligibility and timing for assignment based on availability and usage trends. Coordinate contractor parking requests and collaborate with project managers to track assignments, maintain accurate records, and ensure billing information is current. Support billing processes and reconciliations by applying a basic understanding of financial and accounting principles.
Other related duties as required.
Principal Responsibilities
• Assist with the collection and analysis of metrics & KPIs to track parking utilization, capacity, and availability which helps make operational decisions
• Oversee parking waitlist and use data to determine when individuals can be added to a location.
• Works with Project Managers and contractors to coordinate parking and track assignments & usage.
• Assist with office administration, such as processing applications, answering phones, and responding to emails in a timely manner.
• Applies basic financial & accounting knowledge to assist with billing processes and reconciliations.
• Keeps website up to date and ensures all information listed is accurate.

Required Skills and Abilities
• Excellent computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to adapt to new software systems.
• Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks with competing deadlines. Demonstrated ability to work independently and as part of a team.
• Excellent verbal and written communication skills, with a proven ability to interact professionally with faculty, staff, and external contacts.
• Highly developed customer service skills, with the ability to represent the department and university professionally. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to problem-solve, take initiative, and follow through on tasks.
• Ability to work with data to support analysis and inform decision-making.


Preferred Skills and Abilities

Principal Responsibilities

1. Provides specialized information on administrative, academic, financial aid, and procedural matters to students, prospective students, faculty, and staff. 2. Assists staff, faculty and students with the completion of forms. Identifies and resolves errors through contact with students and University departments. Maintains logs and records of activities. 3. Compiles statistical data and information. Establishes and maintains filing systems. 4. Uses computer terminal to input and retrieve data. Merges and manipulates filing systems. Monitors and reconciles financial data. 5. Keyboards letters, memoranda and other materials. Composes general written material. 6. Schedules and coordinates conferences, meetings, appointments, and classrooms. 7. May oversee and instruct support staff. 8. Performs clerical functions incidental to office activities.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Job Posting Date

05/14/2026

Job Category

Administrative Support

Bargaining Unit

EXC

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$28.43

Time Type

Full time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.