Office Assistant - Permitting -Install Coordinator

Job Title: Office Assistant (Focusing on Fence Permitting and Install Scheduling)

Department: Office

Location: Milton, FL

Superstars Only! If you're a highly reliable, hyper-organized professional who excels at managing a diverse workflow and takes pride in flawless execution, then read on and apply! We only hire true office professionals.

Summary:

We are seeking a driven and highly reliable Office Assistant to join our team in Milton, Florida. The ideal candidate will be the central hub of our office, utilizing exceptional organizational skills to manage communications, scheduling, office paperwork, and payment processing. This role is essential for ensuring smooth operations and providing top-tier support to our internal teams and clients. We offer paid training, a predictable schedule, and a competitive starting wage that rewards your critical role within the company.

Job Responsibilities:

• Primary Point of Contact: Act as the main point of communication for the office, directing inquiries both internally and externally.


• Permitting & Locates: Manage the prompt and accurate process of submitting permits for installations and projects, and submit utility locates via 811.


• Scheduling Coordination: Efficiently schedule installations and schedule sales appointments, maintaining organized calendars for key personnel.


• Inbound Call Management:
  Route inbound customer calls to the appropriate departments or individuals.


• Customer Support:
  Provide support and handle customer inquiries via phone and email, resolving issues professionally and efficiently.


• Payment Processing:
  Process customer payments through various methods, including POS, website platforms, and vendor dashboards.


• Account Reconciliation: Accurately apply payments to customer accounts.


• Operational Assistance:
  Assist operations personnel with various support tasks to ensure project flow and completion.


• Professional Interaction:
  Interact with client and co-workers in a pleasant, professional, and courteous manner at all times.


• Knowledge Development: Proactively develop knowledge in our industry, products, and processes to become a knowledgeable resource.


• Other Duties:
  Perform other duties as necessary to ensure the continuous, smooth operation of the office.

Job Requirements:

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of 1 year of experience in an Office Assistant or Receptionist role preferred.


• Proven experience taking and applying customer payments.


• Minimum of 1 year of scheduling experience for sales or installations preferred.

Skills:

• Excellent communication, interpersonal, and telephone skills.


• Exceptional organizational skills and meticulous attention to detail.


• Proficient in using modern office software and applications (e.g., Microsoft Office, Google Workspace).


• Ability to learn and effectively utilize specialized industry software, vendor dashboards, and our internal processes quickly.


• Self-motivated and results-oriented with a strong focus on task completion.


• Strong problem-solving skills to address scheduling conflicts or customer challenges.

Essential Qualifications:

• Must be 18 years of age or older.


• Must be authorized to work in the United States.


• Must pass a background check and drug screening.


• Ability to reliably commute to the office location.


• Ability to effectively manage time and prioritize a high volume of diverse tasks.

The Superior Candidate Will:

• Present a Professional Image: Maintain a consistently polished and professional demeanor.


• Demonstrate a Strong Work Ethic: Possess a high level of motivation, reliability, and initiative.


• Uphold High Integrity: Maintain the highest level of integrity and ethical conduct when handling confidential information and financial transactions.


• Possess a Drive for Success: Exhibit a commitment to achieving organizational efficiency goals.


• Be a Team Player: Collaborate effectively with all teams (Sales, Operations, Management) and contribute to a positive office environment.

Salary and Benefits:

• Pay: Starting at $21.00 per hour.


• Schedule: Typical schedule is Monday through Friday, 9:00 AM to 4:00 PM (approximately 35 hours per week). 9:00 AM to 4:30 PM in the busy season.

Benefits:

• Paid time off; 401k with match; health insurance; technical training.

Deadline:

Applications will be accepted until the position is filled.

We are an Equal Opportunity Employer