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NASA Federal Credit Union is looking for an Office Assistant/Receptionist who will be located at our headquarters in Upper Marlboro, MD. This is a highly visible role and requires the incumbent to have excellent communication skills and experience in a front desk/reception role. This position is full time onsite. The person in this position will receive and welcome visitors, notify employees of visitors, and issue appropriate badges to visitors; assist with various Physical Security, and Retail Services assignments and projects, and communicate effectively to stakeholders inside and outside the organization both verbally and in writing.
Essential Duties and Responsibilities: include the following with other duties as assigned.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Welcomes visitors, determines the nature of their business, issues badges, and maintains the visitor log.
- Maintains an awareness of activity in the parking lot and outside areas and notifies appropriate staff of unusual activity.
- Assists Retail Services with administrative duties, including mail and payment processing, scanning, and filing documents in electronic file storage systems.
- Assists Retail Services with new account application reviews.
- Assists with access control database management, employee access / identification badge issuance and authorized access privilege modifications.
- Processes returned mail service events in accordance with organization procedures.
- Performs other duties as assigned.
Education and Experience:
- One year of relevant experience
- High school diploma or GED required
- Experience with Microsoft Office and ability to use computer-based systems
- Experience with Symitar or other financial institution core account systems is preferred
$42,500 - $57,500 a year
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Position is overtime eligible. Posted 9/15/25
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