Office Associate II - Income/Estate Tax Division

Maine Revenue Servies 

Income/Estate Tax Division 

Office Associate II 

Opening Date: June 23, 2025

Closing Date: July 8, 2025

Job Class Code: 6542
Grade: 13
Salary: $17.69 – $25.47*/Hourly *(includes 2.25% recruitment and retention stipend) Salary Schedule
Position Number: 016300941

Job Description:

This position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment.   Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, ensuring appropriate processes are followed.  The ability to maintain knowledge of tax procedures and tax forms is essential for this position.  Effective communication skills, attention to detail and accuracy will be necessary.

REPRESENTATIVE TASKS:

• Research address updates for returned checks and correcting addresses in the State Tax and Revenue Administration System (STARS).


• Research check tracer requests for taxpayers that have lost or misplaced their refund checks. 


• Timely entry of data in spreadsheets.


• Entering daily employee productivity statistics into an Access database.


• Scanning power of attorney and 1310ME forms to the correct taxpayer account and maintaining notes in STARS regarding these forms.


• Picking up, sorting, and delivering incoming and outgoing mail for the Division twice per day.


• Typing various reports and letters to support Division staff.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED: 

• Knowledge of the principles, practices, and equipment used in graphics, illustration, and publication work.


• Knowledge of information distribution through use of the internet.


• Knowledge of the principles and practices of informational presentations.


• Ability to create and use varied correspondence formats and compose standard business correspondence.


• Ability to prepare standard reports.


• Ability to develop and use computerized formats and/or graphics.


• Ability to perform basic secretarial duties.


• Ability to administer, score and/or correct standard examinations.


• Ability to collect, count, reconcile and/or deposit fees in accordance with set procedures.


• Ability to reconcile funds.


• Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.


• Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.


• Ability to create basic graphics/illustration/publication work to produce informational materials.


• Ability to make standard changes to web page content.


• Ability to coordinate and present workshops, training, and orientation sessions.


• Ability to effectively present information to individuals/ groups.


• Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.


• Ability to effectively resolve problems.


• Ability to exercise good judgment in appraising situations and making decisions/recommendations.


• Ability to provide ongoing leadership for a work team.


• Ability to confer with supervisor on performance appraisals of work team members.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.  All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.


• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 


• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).


• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.