Office Associates - Licensed Homecare Agencies

Position Summary: Serves as the receptionist for the department main phone lines and provides customer service excellence to all callers and visitors.  The office associate also provides administrative support such as filing, faxing and copying as needed.

 Principal Responsibilities:

• Answers, screens, and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly.


• Forward and un-forward phones to call center timely and daily.


• Obtain and distribute the on-call logs from the service timely and daily


• Provide callers with appropriate information about the home care programs and\or organization


• Greet screen and announce all visitors to the department


• Ensure all staff have checked in for the day including maintaining schedule of staff availability.


• Assist in the department orientation of new staff, and any minor administrative support as requested


• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.


• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.


• Adheres to the organization’s policy in regards to absenteeism and appearance

 Salary Range: $18 - 20 per hour commensurate with experience

Job Competencies & Minimum Qualifications:

• HS Diploma/GED Associates preferred; experience accepted as substitute


• 2-5 years of experience in the home care industry; or reception.


• Excellent customer service skills


• Knowledge of home care concepts, practices and procedures for home care programs


• Computer literate


• Excellent verbal and written skills


• Excellent customer service skills


• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use.