Office Clerk

America’s Auto Auction (AAA) is a full-service used-vehicle auction provider specializing in the wholesale remarketing of vehicles for business-to-business customers. Our mission is simple: to deliver exceptional service and reliable operational execution for both dealers and institutional partners.

America’s Auto Auction – Greater Peoria is currently seeking a detail-oriented Office Clerk to join our team. In this role, you will support daily office operations while helping create a positive, customer-first experience for both buyers and sellers. You’ll play a key part in delivering efficient, thoughtful service, ensuring accuracy in documentation, and upholding company standards for compliance, quality, and service excellence. 

Key Responsibilities:

• Provide friendly, knowledgeable, and professional service to both Buyers and Sellers
• Answer incoming telephone calls promptly and professionally
• Operate office equipment efficiently, including copier, scanner, fax, and adding machine
• File paperwork accurately in designated locations
• Follow instructions and direction from management
• Assist with the collection of past-due accounts as needed
• Accept and process vehicle payments
• Verify the accuracy and completeness of vehicle titles
• Document and track the transfer of titles and checks

• High School diploma or equivalent required
• 1–3 years of auction experience or 2–4 years of dealership experience strongly preferred
• Strong written and verbal communication skills with the ability to build effective working relationships
• Ability to thrive in a high-performance, fast-paced team environment
• Proficient computer skills, including effective use of the Internet and Microsoft Office
• Adaptable and able to work effectively in a constantly changing environment
• Excellent customer service and problem-solving skills 
• Strong telephone and interpersonal skills
• Highly organized with strong attention to detail
• High energy level and self-motivated approach to work 
• Solid product knowledge or ability to learn quickly
• Ability to sit or stand for extended periods of time
• Ability to perform repetitive tasks as required

Benefits & Perks:

• Medical

• Dental

• Vision

• FSA

• 401K

• Short Term Disability

• Long Term Disability

• Life Insurance

• Accidental Death and Dismemberment

• Accident Insurance

• Critical Illness

• Hospital Indemnity

• Employee Assistance (EAP)

• Paid Holidays

• Paid time off

America’s Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.