Office Concierge

Position Description

The Concierge at our luxury trophy office building at 1900 Reston Metro Plaza OR 1906 Reston Metro Plaza provides exceptional customer service at the front desk for all tenants and guests.  

Responsibilities

• Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible


• Meet and greet all visitors such as tenants, guests and prospects


• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)


• Respond to tenant questions and complaints in a timely manner


• Ensure that only authorized individuals enter the building


• Manage incoming phone calls and direct them to the appropriate destination


• Coordinate reservation for amenity space, loading elevators and loading dock


• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed


• Work scheduled shifts


• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)


• Strong customer service background


• 1 year of concierge or high-end customer service experience is needed and 3 years is preferred


• Ability to work Holidays required


• Flexibility to pick up additional shifts, as needed


• Proficient in Microsoft Office, particularly Outlook, Word and Excel


• Outgoing personality with ability to relate to diverse group of people


• Self-motivated and high energy


• Strong problem-solving skills


• Strong sense of urgency


• Must be highly credible and trustworthy, and operate with high degree of integrity


• Must hold oneself and others accountable and strive for a high level of excellence


• Must have a positive, can-do attitude and be able to fuel growth and innovation


• Must be customer-focused and results-oriented


• Must want to continuously learn and develop


• Exceptional oral and written communication, active listening, and organizational skills


• Ability to establish strong working relationships with others in team setting


• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment


• Self-directed and able to work independently, with minimal supervision

Benefits

Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration

Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!