Office Coordinator

Description

JOB SUMMARY:

Serves Patients and visitors by greeting, welcoming, and directing them appropriately

QUALIFICATIONS:

Experience: Office experience and understanding of medical terminology preferred.

Registration: None

ESSENTIAL JOB FUNCTONS:

• Answer phones while maintaining a polite consistent phone manner

• Welcomes Patients / visitors by greeting them, in person or on the telephone

• Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information

• Facilitate patient flow by notifying the clinic staff of patients' arrival, delays, and communicate updates to patients and clinical staff

• Respond to patients, prospective patients and visitor inquiries

• Protect patient confidentiality by making sure protected health information is secured

• Schedule patient’s appointments and conduct daily reminder calls

• Perform File Audits

• Adherence to company policies and procedures

• Promote excellent customer service

• Ensure clinical safety procedures are in place and followed

• Assists in the facility cleaning, hygiene, safety and maintenance

• Ensure patient satisfaction

• Perform Registered Chiropractic Assistant duties if necessary

• Abides by HIPAA laws regarding personal medical information

• Responsible for accuracy and completion of paperwork

• Responsible for being in compliance with Joint Commission guidelines

• Supports the philosophy, goals, and objectives of the clinic

• Perform other related duties as required and assigned

COMMUNICATION:

· Communicates effectively and professionally with patients, visitors, physicians, and co-workers using a translator when necessary

· Documents information received from the patient and disseminates it to the appropriate people or areas Supports administrative decisions and activities affecting patient care

Assists in maintaining and sharing information in order to ensure continuity of patient care through coordination of care provided by physician and support services.