Office Coordinator - Primary Care, Riverside

The Office Coordinator will provide support to the Practice Manager, assist in the day-to-day operations of the practice, and will assist the Practice Manager in adherence of all SHMG policies, regulations, goals, and initiatives.

Schedule: Monday - Friday 8am-4:30 pm/8:30am-5pm onsite in Riverside, CT 

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Assist the Practice Manager in managing the daily operations of the practice locations.
• Prepares various documents and handles confidential matters in accordance with rules, policies, and procedures.
• Promptly and professionally answers telephone calls and inquires.  Routes and/or resolves call appropriately.
• Ensures the office space, supplies and equipment are provided and maintained appropriately for medical staff and patient care. 
• Manages the processing of accounts payable in accordance with SHMG’s policies and procedures.
• Assists in the investigation of Accounts Receivable accounts and interactions with our billing company.
• Reconciles monthly third party vendor billing with appointment schedules for accuracy.  Identifies discrepancies and facilitates the correction. 
• Assist in resolving third party vendor, physician, and patient billing related matters.
• Ensures mail is opened and processed, and offices are opened and closed according to procedures.
• Provides support to the front desk clerks, file clerks, schedulers and referrals as needed.  This position is the primary back up for administrative and clerical staff.
• Runs errands as necessary at the request of the Practice Manager and/or Medical Site Directors.
• Oversees and is responsible for maintaining and cataloguing records in storage.
• Supports and upholds established policies, procedures, objectives, quality improvements and safety.

QUALIFICATIONS/REQUIREMENTS:

• High School diploma or equivalent is required, Associates Degree preferred with a minimum of 3 years of medical office experience preferred
• Must exhibit a high degree of responsibility in confidential matters. 
• Ability to work independently and balance multiple priorities is required.
• Excellent organization, problem solving, and listening skills are required.  Knowledge of medical terminology is preferred.