Office Coordinator - Start Immediately

Our Client is a dynamic and growing [industry/sector] company dedicated to providing exceptional products/services to our valued customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to expand, we are seeking a motivated and organized individual to join our team as a Sales and Customer Office Administrator.

Job Overview: The Sales and Customer Office Administrator plays a critical role in supporting both our sales team and ensuring outstanding customer service. This position requires a detail-oriented individual who excels in administrative tasks, possesses strong communication skills, and is adept at managing multiple responsibilities in a fast-paced environment.

Key Responsibilities:

1. Sales Support:
   • Assist the sales team with administrative tasks such as preparing sales documents, proposals, and presentations.
   • Coordinate sales meetings, including scheduling, preparing agendas, and taking minutes.
   • Maintain accurate records of sales activities, customer interactions, and follow-up actions.
   • Handle inquiries from potential and existing customers, providing product information and assisting with order processing.
2. Customer Service:
   • Serve as the primary point of contact for customer inquiries, resolving issues promptly and courteously.
   • Manage customer accounts, including processing orders, invoicing, and ensuring timely delivery.
   • Follow up with customers to ensure satisfaction, gather feedback, and address any concerns.
   • Build and maintain strong relationships with customers, ensuring a positive experience at every touchpoint.
3. Office Administration:
   • Manage general office duties such as answering phones, responding to emails, and handling mail.
   • Maintain office supplies inventory and place orders as needed.
   • Assist with organizing company events, meetings, and travel arrangements.
   • Collaborate with other departments to ensure efficient communication and workflow.
4. Data Management:
   • Update and maintain customer databases with accurate and current information.
   • Generate reports on sales performance, customer feedback, and other relevant metrics.
   • Analyze data to identify trends and opportunities for improvement.

Qualifications:

• Proven experience in a similar administrative role, preferably in sales or customer service.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Strong attention to detail and accuracy in data entry and documentation.
• Exceptional communication skills, both written and verbal.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently with minimal supervision as well as part of a team.
• Customer-focused mindset with a commitment to delivering exceptional service.