Office Experience Manager

Summary of Role

Palmetto is seeking an Office Experience Manager to join our growing in-office team in Charlotte, North Carolina to oversee the efficient operation of our new location, develop programs to enhance employee satisfaction and productivity, as well as provide human resources support in partnership with the People & Culture team. In addition to the 50-100 on-site employees, our new Charlotte location will host various events for our workforce outside the Charlotte metro area, from regular executive meetings to employee trainings. As our Office Experience Manager, you will use your excellent communication, strong attention to detail, and top-notch organizational skills to optimize on-site operations and foster a culture that values employee growth and engagement.

We are accepting applications through June 7th and interviewing qualified candidates through June, with an anticipated start date of June 24th.

Location

This position will be based in the Charlotte, NC office five days per week.

Strategic & Tactical

Employee Experience

Drive strategies to build engagement in the Charlotte office through activities and programs aimed at enhancing team member satisfaction and productivity

Organize and coordinate culture and engagement activities including office events, celebrations, recognition programs etc. to build a sense of community and teamwork

Plan and execute office events and meetings, such as executive meetings, trainings, and company off-sites, in partnership with Executive Assistants and other cross-functional partners

Office Management

Oversee onsite services and logistics, ensuring office and kitchen supplies are stocked and equipment is in working order, coordinating with maintenance, food & beverage, cleaning, and other related services

Manage administrative and corporate business systems such as FAX, business accounts (staples, stamps.com , FedEx, etc.) scanner maintenance support and distribution lists, and employee exit process relative to the same systems

Process and approve bills relating to business accounts

Uphold security protocols and manage office access for employees and visitors. Ensure access fobs are functioning properly and distributed appropriately

Support Permitting scanning, filing, and overnight distribution as needed

Receive, sort, scan and distribute incoming mail and packages

Support mailing requests from various departments

Partner with on-site executive assistants, managing office calendars & schedules

Manage Office/Workplace Guru Policies

And other administrative duties as requested

People & Culture

Support on-site hiring activities, greeting candidates, escorting candidates to interview rooms, reserving rooms

Facilitate onboarding efforts including new hire orientation and benefits enrollment, office tours, preparing workspaces and equipment; ensure new hires feel welcomed and integrated into the company culture

Coordinate offboarding of team members including collecting equipment (laptop, badge, p-cards), and deactivation of accounts

Support alignment and education around office and People & Culture policies and procedures

Manage record retention of sensitive legal and HR documents

Manage Labor Law Posters and online account to ensure compliance

Escalate sensitive employee matters to the relevant HR Business Partner

Act as “program manager” for People & Culture and business programs that occur in-office

Responsible for some HRIS maintenance and coordinator responsibilities across the team; significant opportunity to take on more HR reporting responsibility with proven success

Qualifications

Bachelor’s degree required; focus in business administration, human resources, organizational psychology preferred

5+ years of proven experience in office management, preferably in small companies (100-200 employees); 3+ years experience in a human resources or employee engagement role driving culture and engagement programming and initiatives

High level of professionalism and discretion, especially when handling sensitive information

Experience with office equipment and facilities management

Strong organizational and time management skills with the ability to effectively multitask and prioritize

Proficient in a variety of software such as Google Suite, Slack, Zoom, expense tracking and project management tools

Excellent verbal and written communication skills

Demonstrated experience in planning and executing events, activities, and programs that enhance office community and engagement

Proven ability to build positive relationships with employees, and championing a culture of trust and transparency

Highly collaborative and able to work effectively with leadership, Executive Assistants, People & Culture, and other stakeholders

Employment is contingent upon the successful completion of a background check.

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