Office I / Customer Service

Description

Position Overview: Office I/Customer Service

Wilsonart, in Nashville, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS AND ABILITIES

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

MINIMUM REQUIREMENTS

EDUCATION

High School Graduate or GED

EXPERIENCE

1+ years 

15 semester hours of college in a related field may substitute for the required experience

PHYSICAL REQUIREMENTS:  Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.