Office Manager

Description

Essential Functions 

Lead, coach, and develop a team 

Consistently demonstrate effective communication skills in all directions 

Consistently achieve financial, sales, and set KPI goals 

Oversee day-to-day operations of Optical office 

Consistently model the way relative to Organization’s Culture, Ethics, and Standards 

Effectively manage all patient concerns 

Effectively execute all administrative tasks associated with the Store Manager position 

Conduct training for new hires and ongoing training for existing staff 

Oversee the processing of insurance and billing for the office 

Oversee cash and monies collected with daily reconcilement 

Bank deposits made timely per policy 

Responsible as primary key holder for the location 

Assist the Doctor with patients; obtaining patient prescriptions and ability to interpret prescription while making recommendations to support patient needs 

Recommending frames, ophthalmic lenses, and/or contact lenses that suit the patient’s visual needs, style, face, and specifications 

Adjusting and fitting frames according to prescription and customer specification 

Performing minor repairs 

Educating customers on how to wear and maintain glasses 

Preparing work orders for manufacturing of the proper lenses 

Performing administrative duties, such as managing prescriptions, customer records, and insurance 

Requirements

Job Specifications 

Typically has the following skills or abilities: 

2 years of previous experience in the Optical, Medical, or Retail Industry 

Proficient with computers 

Effective communication, interpersonal, and organizational skills 

Self-motivation with the ability to work under pressure 

Excellent customer service and sales ability 

#LI-ONSITE 

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.