Office Manager

Description

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

Under minimal supervision oversees the administrative activities of the satellite office. Trains new administrative staff. Proficient in Microsoft Office and other proprietary software. Ensure all job files are properly audited and contain all required documentation. Must be proactive, experienced and committed to providing superior service. Must be self-motivated, take ownership and have superb interpersonal skills.

Essential Duties and Responsibilities

• Full time position on site to successfully monitor and maintain productivity and customer service standards
• Manages the Greensboro office and oversees the day to day administrative activities
• Answers phones and greets visitors to the office
• Schedules appointments to meet customer and client demands and manages work calendar
• Work closely with homeowners, scheduling the job through final completion
• Work closely with insurance companies and third-party administrators on various timely administrative duties
• Enter water, fire or mold jobs in Dash timely and to meet client expectations
• Make phone calls on past due accounts
• Work closely with the general manager and project managers, handling a variety of tasks need to be completed timely
• Make spreadsheets and presentations as required
• Order and maintain on site office supplies and office equipment

Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Performance Management
• Personal Effectiveness/Credibility
• Problem Solving: Identifies and resolves problem in a timely manner
• Oral Communication: Speaks clearly and persuasively; Participates in meetings
• Written Communication: Writes clearly; able to read and interpret written information
• Teamwork: Contributes to building a positive team spirit
• Diversity: Promotes a harassment-free environment
• Ethics: Treats people with integrity and ethically
• Organizational Support: Supports organization’s goals, values, and code of ethics
• Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions
• Planning/Organizing: Prioritizes work activities; Uses time efficiently
• Professionalism: Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions
• Quality: Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
• Quantity: Meets productivity standards; Completes work in timely manner
• Follow-up: Must be organized and able to follow-up and ensure completion of tasks
• Dependability: Is consistently at work and on time

Requirements

Job Requirements:

• Previous administrative or management experience in the Water/Fire/Mold Restoration Industry is preferred
• Strong customer service skills
• Attention to detail/problem solver
• Must Pass a Background Check and random Drug Screening
• Ability to operate a motor vehicle as job requires and must possess current and unrestricted driver’s license

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous experience working in the restoration industry is preferred
• Strong customer service skills. Must be able to effectively demonstrate a positive brand awareness through all interactions with customers.
• Ability to communicate and function effectively with all departments
• Must be able to effectively operate and navigate Dash. All notes, documents and interactions will be tracked through Dash
• Must possess computer and internet skills
• Demonstrated experience in a fast-paced work environment
• Strong interpersonal and organizational skills required
• Attention to detail

Required Education

• High School Diploma or GED