Office Manager

About Lakelands:

Lakelands Concrete Products has been a trusted name in precast concrete manufacturing for over 70 years — and we’re still growing. As demand for our products continues to increase, we’re looking for a strong leader to help us elevate quality, consistency, and operational performance across the business.

We’re not your average concrete company. We’re a team of builders, problem-solvers, and hard-working people who take pride in doing things the right way.  If you’re the kind of leader who can build systems, raise standards, and drive meaningful change in a manufacturing environment, this could be the opportunity for you.

About the Role:

We are seeking a professional, energetic, and organized Office Manager to join our growing precast concrete company in Western, New York.

The role is much more than answering phones – this person will serve as the Director of First Impressions for our company. We are looking for someone who genuinely enjoys working with people, creates positive customer experiences, and takes pride in maintaining an organized and welcoming environment.

Essential Duties & Responsibilities:

• Welcome and assist walk-in customers and visitors
• Organize and support company-wide communications
• Answer phones and direct communications professionally
• Support the Leadership Team with administrative tasks and projects
• Maintain clean and organized common office areas
• Purchase and manage office supplies
• Assist with social media and marketing efforts
• Organize and support with event planning
• Help keep daily office operations running smoothly

What Success Looks Like:

• Customers, vendors and visitors feel welcomed and are immediately assisted from the moment they enter the office or call the company
• Leadership Team members receive timely administrative support and can operate more efficiently because of strong organization, communication and follow-through
• Office supplies and administrative needs are proactively managed without disruption to operation
• Social media and marketing efforts are maintained consistently and professionally
• Tasks are completed accurately, on time and with minimal supervision
• The Office Manager demonstrates initiative, positivity, dependability, and strong attention to detail
• The office environment operates smoothly, professionally, and with a high level of energy and hospitality

  What We’re Looking For:

• Positive attitude and strong customer service skills
• Professional communication 
• Strong organizational and multitasking abilities
• Dependable, self-motivated, and detail-oriented
• Comfortable using Microsoft Office and social media platforms
• Prior office or administrative experience preferred

Qualifications:

Required:

• High school diploma or equivalent required
• Experience working in a construction, manufacturing or trades-related business environment
• Minimum of 2-5 years of relevant office experience
• Strong interpersonal and communication skills
• Positive attitude with a welcoming demeanor
• Dependable attendance and punctuality
• Valid driver’s license and reliable transportation

Preferred:

• Basic marketing or social media content experience

Benefits:

• 401(k)
• 401(k) matching
• Paid holidays and time off
• Health, dental and vision insurance
• Life insurance
• Disability insurance