Office Manager

Position Summary:

The Office Manager for Senior Helpers of Northwest Arkansas is the cornerstone of the office’s daily business operations. Outstanding candidates will have a broad administrative skill set and a positive, helpful demeanor.

A day-in-the-life of the Office Manager will vary, and may include liaising with clients and caregivers, taking messages, scheduling client assessments and caregiver shifts, screening and onboarding new employees, maintaining a welcoming office environment and assisting the business owners with support functions as needed.

Why Senior Helpers:

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  Great Place to Work® Certified: For eight consecutive years, Senior Helpers employees have highly rated our company on workplace culture, trust and satisfaction.

  
  


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  Value-driven organization: Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

  
  

Responsibilities:

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  Answer all incoming phone calls promptly and professionally

  
  


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  Serve as the first point of contact for client and caregiver inquiries; provide basic information about Senior Helpers services and employment opportunities

  
  


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  Coordinate caregiver scheduling, including managing call-offs and filling last-minute shifts

  
  


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  Provide exceptional customer service by being friendly, helpful and compassionate

  
  


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  Schedule caregiver interviews and assist owners as needed with candidate screening

  
  


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  Prepare client and caregiver welcome packets and resources 

  
  


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  Assist with client and caregiver retention initiatives

  
  


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  Assist with new hire recruitment, onboarding and training

  
  


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  Assist with marketing support, including tracking client and caregiver referral sources

  
  


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  Manage an organized and secure filing system in strict compliance with regulations, ensuring confidentiality and accuracy of client records

  
  


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  Maintain the office environment, including, but not limited to, ordering and restocking supplies, creating a welcoming reception area, coordinating service requests, etc.

  
  


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  Perform on-call duties as needed

  
  


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  Support payroll operations, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines

  
  


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  Support accounting activities, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.

  
  

Minimum Requirements:

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  High school diploma or equivalent degree required; Associate’s or Bachelor’s degree preferred

  
  


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  Minimum 2 years of experience in office management, healthcare administration, or staffing/scheduling

  
  


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  Excellent communication skills, verbal and written

  
  


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  Strong organization skills and attention to detail

  
  


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  Excellent time management and prioritization skills; can manage multiple projects in a fast-paced environment, including time-sensitive requests

  
  


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  Calm and adaptable; demonstrates sound judgment, critical thinking and problem-solving skills; identifies and escalates issues as necessary

  
  


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  Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position

  
  


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  Experience with WellSky platform preferred, not required

  
  


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  Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.) required

  
  


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  Successfully pass a background check and other pre-employment screenings

  
  


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  Must have a valid and current Arkansas state driver’s license and insurance

  
  

Compensation & Benefits:

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  Job Type: Full-time Non-Exempt, Onsite

  
  


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  Hourly: $22-$24/hour, based on experience

  
  


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  Benefits:

  
  
  
  
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    Competitive Pay

    
    
  
  
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    Paid Time Off

    
    
  
  
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    Limited Voluntary Benefits

    
    
  
  
  
  

Location:

This is an in-office position located in Springdale, Arkansas. Candidates must have reliable transportation to commute to the office.

About Senior Helpers:

Senior Helpers of Northwest Arkansas is an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal-opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.