Office Manager / Firm Administrator

Office Manager / Firm Administrator

Location: Broadview Heights, OH
Work Arrangement: Primarily Onsite
Salary: $60,000 to $75,000

Position Overview

Seeking an experienced Office Manager / Firm Administrator to oversee daily office operations in a public accounting environment. This role serves as the administrative hub of the office, ensuring efficient workflows, excellent client service, and smooth coordination of tax, billing, and office administration processes.

Key Responsibilities

• Manage day-to-day office operations and administrative procedures.
• Coordinate tax return workflow from document collection through final delivery.
• Handle client communications and provide exceptional customer service.
• Organize and maintain electronic and physical filing systems.
• Prepare client invoices, monitor accounts receivable, and record payments.
• Support bookkeeping, payroll administration, and billing activities.
• Maintain workflow tracking and digital document management.
• Coordinate office vendors, equipment, supplies, and maintenance.
• Assist with administrative reports, renewals, and special projects.

Tax Season Responsibilities

• Manage incoming client tax documents and workflow.
• Track tax return status and document processing.
• Prepare completed tax return packages for delivery.
• Support a fast-paced environment with overtime required during peak tax season.

Required Qualifications

• 3 to 5 years of office management or administrative experience.
• Previous experience in a CPA firm, public accounting, tax practice, or similar professional services environment.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• High attention to detail and ability to maintain confidentiality.
• Proficiency with Microsoft Office.

Preferred Qualifications

• Experience with QuickBooks.
• Experience with tax preparation or workflow software.
• Knowledge of digital document management systems.
• Billing, accounts receivable, bookkeeping, or payroll experience.
• Familiarity with Google Workspace or similar tools.

Ideal Candidate

• Proactive and self-motivated.
• Highly organized and detail-oriented.
• Comfortable managing multiple responsibilities.
• Strong team player with excellent client relationship skills.
• Able to work independently with minimal supervision.
• Positive attitude during busy periods.

Compensation & Benefits

• Salary: $60,000 to $75,000.
• Performance bonus eligibility.
• Paid time off and paid holidays.
• Retirement savings plan with employer match.
• Individual health insurance contribution.

Why Apply

• Opportunity to take ownership of office operations.
• Collaborative, close-knit work environment.
• Stable client base with long-term relationships.
• Variety of responsibilities with meaningful impact.
• Training available during the transition period for the successful candidate.