Office Manager - North America

Job Title:  Office Manager - North America

Schedule: Monday – Thursday: 9:00 AM – 5:00 PM and Friday remote

Responsibilities:

• Oversee and manage all day-to-day office operations, ensuring a smooth, organized, and professional environment at all times with a proactive, forward-looking approach
• Monitor office needs, including supplies, maintenance, and overall readiness, ensuring no disruption to business operations
• Serve as the primary point of contact for visitors, ensuring a professional and welcoming experience reflective of the brand
• Manage incoming and outgoing mail, deliveries, and office logistics with accuracy and efficiency
• Develop, implement, and ensure consistent adherence to office policies and procedures
• Identify opportunities for process improvements and implement systems to enhance efficiency and scalability
• Support office planning, including layout changes and office moves, ensuring minimal disruption and full operational readiness
• Partner with IT to resolve in-office technical issues and ensure employees have access to all required tools
• Manage US team travel end-to-end, ensuring seamless coordination, adherence to company policy, and a high-quality employee experience
• Own vendor relationships and contracts (e.g., cleaning, storage, facilities), holding vendors accountable to service standards, timelines, and cost efficiency
• Act as the primary liaison with building management to resolve office-related issues with urgency and ownership
• Lead planning and execution of office events and activations, ensuring all details are proactively managed and delivered to a high standard
• Support onboarding logistics, ensuring all new hires are fully set up and operational on day one
• Manage internal communications, including intranet updates and promotion of US team initiatives and events
• Provide dedicated executive support to the President of North America, including complex calendar management, travel coordination, and expense management, with a proactive and strategic approach to prioritization

Ownership & Execution Expectations

• Take full ownership of responsibilities and drive tasks through to completion without follow-up
• Anticipate needs and resolve issues proactively before escalation
• Maintain a high level of attention to detail across all deliverables
• Effectively prioritize competing demands in a fast-paced environment

Confidentiality & Discretion

The Office Manager will regularly handle sensitive information related to leadership, employees, and business operations. This role requires a high level of discretion and sound judgment, ensuring all information is managed confidentially and shared only on a need-to-know basis.

Required Skills & Qualifications

• Excellent verbal and written communication skills with a high level of professionalism
• Bachelor's degree
• Strong organizational skills with exceptional attention to detail and ability to manage multiple priorities
• Proactive mindset with strong problem-solving skills and ownership mentality
• Ability to prioritize competing demands in a fast-paced, high-pressure environment
• Strong interpersonal skills with a collaborative and service-oriented approach
• Tech savvy, comfortable using tools such as Microsoft Office, Slack, Zoom, and basic IT systems
• Ability to handle sensitive information with discretion and professionalism

Preferred Experience

• 5+ years of experience in Office Management, Executive Support, or similar role
• Experience supporting senior leadership or executives
• Experience managing vendors, office operations, and events

WHAT WE OFFER

• Annual salary up to $70,000

• Paid time off

• Special leave of absence

• Language and e-learning courses

• Staff discount of up to 30%

• Discounted membership for selected sports platforms & gyms

• Access to LinkedIn Learning

• 401K Plan

• Medical & dental insurance

• Life insurance

• Long-term disability insurance

• Medical leave family coverage

• Social Day

• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.