Office Operations Manager

About Us
Destination Augusta is the official destination marketing organization for the Augusta River Region dedicated to promoting tourism and showcasing Augusta as a premier destination. With a small, dynamic team, we pride ourselves on creativity, forward-thinking strategies, and a commitment to our core values: Collaboration, Leadership, Innovation, and Fun.

Overview
The Office Operations Manager provides office management and overall team support. This position reports directly to the Director of HR & Administration (DHRA).  The OOM provides a full spectrum of comprehensive day-to-day operations support and plays a pivotal role in maintaining daily office operations, optimizing and coordinating processes, and vendor management.

This is a full-time in-office position as part of the Marketing team, which includes:

• President/CEO


• Director of HR & Administration


• Executive Manager
  
  

Core Responsibilities
Office, Administrative, and Operational Support

• Ensure smooth office operations, including supply inventory, anticipating needs, equipment maintenance, and vendor management.


• Support organized and efficient workspaces, and inventory controls to ensure optimal functionality and day-to-day operations.


• Assist DHRA with financial or administrative tasks as needed.


• Oversee and manage calendars for meeting/workspaces, organizational sponsored events, and transportation reservations.


• Provide back-up support to Executive team and Executive Manager for Board and Executive Committee, and Committee meetings.


• Coordinate and lead Engagement teams throughout year to provide team building events that foster our core values.


• Maintain Destination Marketing Accreditation Program (DMAP) requirements in partnership with Destinations International.

Building Upkeep and Vendor Management

• Day-to-day operational oversight including stocking of supplies in common spaces, workroom, and vendor supply.


• Oversee aspects of building maintenance, operations, and vendor management. Including inspections, licenses, and certificates.


• Oversee technologies and equipment, troubleshooting, IT vendor management, maintaining technology supply levels, and evaluating new solutions as needed.


• Drive process improvement to enhance day-to-day operational effectiveness.
  
  

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft Office 365.


• Strong organization and project management skills with the ability to manage multiple projects and deadlines at one time.


• Excellent verbal and written communication skills.


• Highly organized and detail oriented.


• Strong ability to pivot direction and prioritize tasks.


• Desire to collaborate and team coordination skills.
  
  

Professional and Education Requirements

• 3+ years of experience in operations or administrative offices.


• Experience with Microsoft office, Outlook, and Sharepoint.


• Valid Driver’s license.
  
  

Work Settings and Physical Requirements

• In-office work environment, Monday-Friday during standard business hours with possible “on call” moments in emergency situations.


• In-town driving and possible travel.


• Will require physical activity, including lifting up to 50 pounds, ability to climb ladders, stairs, and getting off ground level.


• General knowledge of operations and building vendor management.
  
  

Helpful Traits

• Proactive and committed to enabling the success of teammates.


• Positive, enthusiastic attitude and passion for Augusta.


• Proactive, solution-oriented mindset.


• Team focused and works well in team environment, but also able to work independently with superior judgement and decision-making skills.


• Service-first approach, providing timely, courteous, and efficient support to colleagues and operations.