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At the Tom James Company, an Office Professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Office Professional is a valued member of the Tom James support team.
We currently have a full time opening in our Roanoke, VA office. Our position is for 40 hours per week at $20 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required.
RESPONSIBILITIES
Order Entry
Entering Order Tickets, Customer Order Forms, and customer payments daily
Receiving & Shipping
Unpacking received shipments daily
Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack
Processing returns, remakes and alterations
Prepares all clothing for delivery by sales professional
Picks up and delivers client items as needed
Alterations
Entering all alteration instructions into the proprietary system
Delivering/picking up garments to/from outside (contract) tailors
Compiling Alteration Expense Summary for in-house tailors and sending to Accounting
Telephones/E-Mail/Mail
Answering incoming phone calls and giving messages to Sales Professional
Checking store e-mail daily and giving all information to the proper person(s)
Bank Deposits/Errands
Makes follow-up calls to factories, customers, and corporate office
Performing other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Experience with social media platforms for marketing and research purposes
Extensive knowledge of computer, Microsoft Office software and Google Docs
Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines
Strong organizational skills
Ability to bend and lift up to 20 lbs
Valid Driver’s License (Exception: larger metropolitan areas)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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