Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

This Office Associate will support a financial investment company in the Back Bay. Currently seeking a professional that will thrive within a mail and print production environment. With a client-first mentality, the Office Services professional will understand that every piece of mail has a purpose and destination and that details within each print request (marketing presentations, business cards, business supplies, etc.) received are important as well towards the successful completion of the request.

• Job Title: Office Services Associate
• Location: Boston, MA 02116
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Pay Rate: $24.16 per hour - - Full benefits eligibility after 60 days, 5 days of sick time, 10 days of accrued vacation, and tuition reimbursement eligibility after 1 year.

Priority is within the mail services; Includes a combination of receiving sorting, delivering, and tracking packages, transporting packages to designated floors, preparing outgoing shipments, digitizing mail, assisting the customer with questions/requests they may have via emails, telephone, and/or in person. Having print production in your background is a plus as you will need to participate in both services.
Experience
* A strong ability to follow established processes and procedures
* An out of the boxer thinker to solve complex print projects
* Team players only
* Strong communication skills
* Working in a corporate environment/corporately polished
* Capturing details for end of day reporting
Responsibilities include
* Ability to use Outlook, Word, & Excel with ease
* Ability to effectively communicate verbally and in writing with various client departments
* Tracking and delivering FedEx, UPS, and messenger packages
* Experience using package tracking tools such as PS Track
* Handling outgoing mail and trackable packages for pick-up
* Daily pick up at mail at USPS
Skills & Requirements
* Comfortable taking direction and seeking managerial assistance when needed
* Detailed oriented in bringing tasks to completion. Stay focused.
* Able to work in a hectic environment
* Hospitality Driven – Client first mentality

ESSENTIAL DUTIES AND RESPONSIBILITIES - Mail
* Receive courier delivered items and log them into our internal package tracking system.
* Answer telephones, direct calls, and take messages.
* Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
* Prepare outgoing shipments
* Transport mail/packages throughout the building to designated floors
* Resolve customer questions and requests
Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Print
* Experience with Cannon Color copiers
* Experience with Fiery System, file manipulation, imposition, and the ability to produce full bleed print jobs
* Experience with managing online print submission software
* Experience GBC Bind specifically, coil binding
* Experience running mail merge jobs with multiple fields and files
Familiar with troubleshooting machine issues Daily responsibilities:
* Sort and time stack customer requested work using a job production ticket and workflow
* Comfortable asking questions until task(s) are understood
* Interact with various departments and senior staff at a high level
* Provide excellent customer service and consultation skills.
* Manage multiple projects and deadlines at the same time
* Provides proofs for customer approval and works throughout the process with each client

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Has a strong work ethic and demonstrates maturity
* Thrives in a very busy work environment
* Works well under pressure and time constraints
* Has an eye for detail and producing high quality work
* Has the ability to work as a team completing complex projects and constantly checking output

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
* Associate preferred
* High school diploma or general education degree (GED) required.
Certificates and/or Licenses
* Valid driver's license.
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!
OTHER SKILLS and ABILITIES
Scope of Responsibilities
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.