Office Services Specialist

May do one or more of the following for high-end equipment (segment 5+): press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

• Follows Ricoh Service Excellence performance requirements.


• Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.


• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.


• Meets deadlines by working at a quick and steady pace while still maintaining quality and error-free work.


• Achieves Time Productive statistics by meeting standards established by the facility.


• Maintains all required reporting tools.


• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required, matching originals.


• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.


• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.


• Maximizes print performance as workflow permits by simultaneously performing a minimum of two functions on print equipment.


• Troubleshoots all hardware and software issues with equipment.


• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report in the event of equipment failure.


• Presents professional appearance to clients by dressing in professional attire according to company standards.


• Presents a clean and organized working area.


• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.


• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.


• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form, and organizing supplies.


• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.


• Demonstrates required digital competencies associated with assigned products and level assignments.


• Performs troubleshooting and repairs or replaces equipment components as necessary.


• Completes technical training on new equipment as assigned.


• Performs other duties as assigned.

Typically Required:

• Requires a high school diploma or equivalent.


• Requires a minimum of 3 years of related experience; 5 years is preferred.

• Excellent customer service skills.


• Good organizational skills and ability to prioritize.


• Ability to use, calibrate, and troubleshoot office and complex technical equipment.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.


• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.


• Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).


• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).