Office Shipping Assistant

Schedule: Tuesday - Saturday; 8AM-5PM ET

Classification: Full Time/Non-Exempt

Salary: $17-$20/hr

Location: Lutz, FL

Travel Required: Yes - travel required to pick up/drop off various items, assist in setup/breakdown of veterinary conferences, and regular trips to our local storage unit

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Shipping Assistant to support our Shipping team, an extension of the People and Planning department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by processing shipping requests from creation to final shipment, receiving product and allocating to the appropriate storage facility, maintaining office and storage unit inventory, and following established policies and procedures in an efficient, timely and accurate manner.

Essential Functions:

• Process USPS, UPS, and FedEx labels for internal shipments
• Coordinate the packaging and shipping of initial supplies to all onboarding Veterinarians, Veterinary Care Coordinators, and Leadership team members
• Fulfill Monthly Supply Order requests for Veterinarians and additional requests for our Marketing, Veterinary Outreach, and Veterinary Care Coordinator teams
• Assure the home office and storage facility, containing extra shipping and conference inventory, are in optimal condition by keeping them neat and tidy
• Maintain appropriate inventory at each location
• Work with the Practice Operations team to coordinate the receipt of any incoming items and redistribution of those items
• Arrange large time sensitive shipments containing booth supplies and materials for conferences
• Collaborate with the Shipping Manager, and other departments, to optimize shipping processes
• File claims for orders that are delayed or lost
• Make sure all shipments are timely to maintain the utmost levels of satisfaction
• Limit any shipping errors

Experience, Education and Requirements:

• High school diploma, required
• Ability to lift up to 50 pounds unassisted, required
• Process oriented with excellent organizational and follow up skills, required
• Prior shipping experience, preferred
• Impeccable proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Adobe, other software, and general office technologies, required
• Confident, independent thinker, and self-starter
• Strong organizational skills with unmatched attention to detail
• Strong oral and written communication skills
• Ability to handle multiple tasks with limited supervision

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, packing and lifting boxes.
• Must be able to lift 50 pounds unassisted.
• Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time

• Health Insurance Plan (Medical) with 100% employee paid HSA option available
• Dental and Vision Plans
• Retirement Plan (Traditional 401k with 3% match and Roth 401k)
• Paid Time Off
• Bereavement Leave
• Paid Parental Leave
• Employer-funded Lifestyle Spending Account (LSA)
• Life Insurance (Basic, Voluntary, and AD&D)
• Short Term and Long Term Disability Insurance
• Training & Development
• Pet Discount Plan and Pet Insurance