Office Specialist

Charlotte, North Carolina, United States of America
Guardian Pharmacy of the Piedmont is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.
As a supporting member to the local management team, assists in day-to-day financial support and operations of the pharmacy by providing assistance in monitoring of financial management, human resources and general administrative support as well as performing data and research assistance.
Schedule: Monday-Friday 9am-6pm
* Strong computer skills are required for this role*
ATTRIBUTES REQUIRED:
* Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy.
* Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
* Relational - ability to build relationships with business unit management and become "trusted advisor."
* Strategy and Planning - ability to think ahead, plan and manage time efficiently.
* Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level.
* Team Oriented - ability to work effectively and collaboratively with all team members.
ESSENTIAL JOB FUNCTIONS (could include, but not limited to the following):
Financial Support:
* Perform daily / weekly functions to include: daily deposits, payment postings, coding of invoices, and processing daily US Mail.
* Prepare ad-hoc system & AR reporting and research as requested by management team and support.
* Assist in collecting and managing reports related to credit card and private pay customers, ensuring process is efficient and accurate.
* Manage deposits, credit cards, and all cash related activities through Regions, Etactics, and BillerXchange
* As needed Assist with billing and collections function to ensure a high level of customer service is maintained and collection targets achieved by reviewing accounts and taking proactive approach to minimize AR risk.
* Manage and review the approval process for all expenses and invoices; ensure bills are being correctly submitted to Workday - coded accurately prior to submission for DFA approval.
* Maintain the AP log and assist in accrual information for month end reporting.
* Other essential functions and duties may be assigned as needed.
Administrative (applicable as needed by location) :
* Prepare for, greet, and direct visitors to the pharmacy.
* Maintain calendars for all key dates and deadlines related to pharmacy events and the financial management of business.
* Help with preparations for, and assist with, Family Night for new facilities.
* Assist management with building and maintenance issues.
* Manage the ordering of office supplies and monitor expenses within budget.
* Provide administrative support to senior leadership as needed.
* Other functions and duties may be assigned as needed.
Human Capital (in the absence of onsite HR support):
* Manage the candidate flow in the applicant tracking system, completing phone screens with candidates, and scheduling interviews for the candidate and hiring supervisor.
* Initiate steps in applicant tracking system to move candidate through background and hire once a hiring decision has been made by the hiring supervisor.
* Oversee and manage local on-boarding of new employees including all steps to complete the HRIS transmission as required by Atlanta support staff.
* Ensuring all relevant benefits are communicated effectively and timely to employees including open enrollment deadlines.
* Train new employees on pharmacy policies, procedures, and processes
* Other functions and duties may be assigned as needed.
EDUCATION AND/OR CERTIFICATIONS
* High School Diploma or GED required; Bachelor's Degree (Math, English, Economics, Business, Computer Science, or similar) preferred
* Pharmacy Technician certification or ability to obtain Trainee's license (per state requirements) preferred
SKILLS AND QUALIFICATIONS:
* 3+ years' experience in a bookkeeping/analytical position
* Excellent MS Office skills; emphasis on Excel expertise; working knowledge of pharmacy billing/operating system
* Working knowledge of accounting principles required with strong analytical skills
* Confidentiality: ability to use exercise good judgment and maintain confidential information
* Excellent organizational and time management skills
* Ability to work in a demanding fast paced environment
* Ability to work independently and deliver to deadlines
* Ability to solve problems with minimal direction
* Great attention to detail and accuracy
* Quality minded; motivated to seek out errors and inquire when something appears inaccurate.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.
* The noise level in the work environment is usually low to moderate.
* Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
* Requires desk work in office environment.
* Requires up to 0-20% travel, by air and ground
* Ability to work flexible hours
Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.

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