Office Staff

The CCP (Community Care Program) Supervisor is responsible for overseeing the delivery of quality care services to clients enrolled in the Community Care Program. This includes ensuring compliance with state regulations, providing support to caregivers, and maintaining excellent client satisfaction. The CCP Supervisor plays a vital role in supervising day-to-day caregiver schedules, coordinating services, and fostering a supportive environment for clients and caregivers.

Key Responsibilities:

Program Oversight:

• Supervise and monitor the delivery of services to ensure they meet client needs and state regulations.


• Review and approve service plans, ensuring they align with client assessments and state guidelines.


•  monitor caregiver performance and client satisfaction.


• Conduct regular caregiver performance evaluations and provide constructive feedback.


• Address and resolve staff issues or complaints in a timely and professional manner.

Compliance and Reporting:

• Ensure compliance with all CCP requirements, including proper documentation.


• Maintain up-to-date client records, caregiver files, and training documentation.


• Monitor and ensure timely submission of incident reports, service logs, and other required documents.

Client Relations:

• Serve as the primary point of contact for clients and their families regarding Homecare services.


• Address client concerns and complaints, resolving issues promptly and effectively.


• Conduct periodic client satisfaction surveys and implement improvements as needed.

Administrative Duties:

• Schedule and coordinate caregiver assignments to meet client needs.


• Assist in maintaining compliance with the Illinois Department on Aging (IDoA) regulations.


• Prepare and submit reports to the Program Manager/Director of Operations as required.

Qualifications:

Education and Experience:

• Bilingual English and Spanish is REQUIRED


• High School Diploma or Equivalent


• healthcare administration, or a related field (preferred).


• Work history in office environment is preferred 


• Proficient with Microsoft Office Applications ( Outlook, Word, Excel) 


• Strong communication skills is preferred 


• Excellent organizational and time management skills 


• Ability to handle sensitive information with confidentiality and professionalism 

Benefits:

• Medical, Vision, Dental, Pet 


• 401K


• PTO


• Paid Holidays 


• Bonuses


• Training Provided