Office Supervisor

The Springfield Office Supervisor provides support to office staff in the areas of customer service, supply ordering, building maintenance, and basic IT issues. 

Job Responsibilities 

• Oversee front office reception ensuring that all visitors are greeted and responded to appropriately and that accurate information is provided in a professional and courteous manner. Supervise reception/support staff, assist the receptionist in managing the queue whenever necessary.
• Ensure that incoming phone calls are answered promptly and routed appropriately, providing phone backup as needed. Ensure that all Springfield general voicemail messages are retrieved and distributed daily.
• Respond to and manage problems that may arise with consumers, and staff, as necessary.
• Provide and oversee general clerical duties to ensure adequate support for Springfield staff. This includes typing, filing and copying for other staff members, maintenance and updating of all office files, and provision of reasonable accommodations.
• Responsible for the daily outgoing and incoming mail including distribution of mail, incoming faxes, and inter-office mail. Provide general upkeep of the postage meter machine, including adding funds, monitoring and ordering supplies and managing purchase orders regarding postage.
• Provide administrative and technical support for the Springfield office’s computer and telephone systems.
• Ensure availability of office supplies and proper equipment. This includes monitoring inventory, placing orders, and managing related purchase orders, as well as informing the Office Manager of any equipment needs and shortcomings.
• Work closely with the Office Manager regarding all Springfield office systems and building maintenance.
• Provide additional assistance upon request at the discretion of the Office Manager.

As a benefits eligible employee, please enjoy the following comprehensive benefits package:

• Affordable Medical/Dental and Vision Insurance
• Life Insurance (100% Company Paid)
• Employee Assistance Program – Resource hub for life questions – 100% Company Paid, Confidential and Available 24/7
• Voluntary Insurances (Accidental, Term/Whole Life Ins., STD, etc.)
• 401k Retirement
• 14 Paid Holidays off
• Vacation Accruals (Up to 2 Weeks by 1st Anniversary)
• Personal Time
• Sick Time

• Must be organized, able to prioritize and manage multiple tasks, be self-motivated and work well under pressure.
• Significant knowledge/experience in the clerical field using Microsoft Office computer programs.
• Bilingual Spanish/English with basic knowledge of Latino culture.
• Have familiarity with disability related issues.
• Excellent communication skills, ability to relate well to others and work cooperatively with staff and consumers.
• High school diploma, at least two years clerical experience.