Office Supervisor (Primary Care, Lake Nona)

Nemours is seeking an Office Supervisor (Primary Care, Lake Nona), FULL-TIME, to join our Primary Care team in Orlando, Florida.


Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day practice supervision, under the direction of the Practice Manager, and in collaboration with the practice providers, to a single practice, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

• Provide input to manager on the selection of new associates.


• Assists in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.


• Ensure a uniquely satisfying patient experience.  Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates.  Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager.  Represent and demonstrate a commitment to excellence in customer service.


• Coordinate and maintain staff and provider schedules.  Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.


• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed.  Activate disciplinary process through manager as warranted. 


• Serve as liaison for providers and associates to ensure appropriate communication. 


• In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.


• Monitor all front desk functions and fill-in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge positing, daily cash reconciliation and bank deposits. Ensure work queues are up to date, and all month-end financial requirements are met. 


• Monitor all clinical functions and seeking input from physician-in-charge and manager, as needed. 


• Maintain a safe and attractive environment while meeting all OSHA, CLIA, COLA, etc. requirement.  Oversee facility for housekeeping, fire safety, equipment.


• Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager.  Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance. 

Job Requirements

• High School Diploma required.


• Specialized (1 year of training beyond high school).


• Minimum of one (1) to three (3) years' experience required.


• Travel to other primary care locations as needed for coverage is required.

What We Offer  

• Competitive base compensation in the top quartile of the market


• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement


• Comprehensive benefits: health, life, dental, vision


• 403B with employer match


• Licensure, CME and dues allowance


• Not-for-profit status; eligibility for Public Service Loan Forgiveness


• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care 

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