Office Support - High Value Transactions

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for a reliable, friendly, and detail-oriented Office Support employee for our growing team! This role serves as the first impression of the company, but is also responsible for processing customer payments and completing daily office tasks, such as stocking the office and answering the phone. You will be responsible for providing customers with the best possible experience, while also managing the cash register and supporting our office staff. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be comfortable using a calculator.

Please note this role requires weekend hours and mandatory overtime as our store needs constant coverage. Hours during the week are typically 7:30-5:30pm and weekends are 8-3pm. If this sounds of interest to you, please submit your application today!

Why you should join us:

• Competitive salary range between $19.00/hour-$22.00/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training opportunities
• Annual holiday party

Job Responsibilities:

• Process customer payments in-person and over the phone using correct type of payment (credit card, account, cash, or check)
• Develop good working relationships with customers and coworkers
• Assist in maintaining office organization and cleanliness
• Answer and direct Crosstown’s phone lines with professionalism and courtesy
• Keep office supplies fully stocked for employee use
• Email customer forms as needed (credit application, account set up, authorization, etc.)
• Maintain daily spreadsheets keeping track of monetary transactions and balance daily receipts
• Key-in and check order details, including account name, account number, amount, and type of payment
• Manage pick-up orders at the register from coordinating with sales team through getting required signatures
• Monitor change drawer for accuracy and notify accounting team if change is needed
• Handle paper and electronic filing, scan delivery records, ensure all accounts are reconciled and kept accurate, and research/resolve payment discrepancies
• Provide our customers with the best possible customer service
• Other ad-hoc requests as needed

• 2+ years of experience in office support or banking for businesses role
• Previous experience handling high value cash transactions and processing customer payments required
• Proven ability to achieve high levels of customer satisfaction
• Ability to work overtime and weekend hours required
• Responsible, enthusiastic self-starter with excellent verbal and written communication
• High attention to detail and strong organizational skills
• Excellent customer service skills with a professional phone demeanor
• Must demonstrate good problem-solving skills with patience and courtesy
• Team player who is respectful and eager to help others
• High School Diploma or G.E.D required; Associates degree or higher is preferred
• Proficiency in Microsoft Office and Excel

Please note we do not use the cash register as a way to calculate customer change, so you MUST have strong mental math skills (this will be tested as part of the interview process).