Office Support Specialist - Home Healthcare

Private Duty Office Support Specialist  

Nice to Have - Certified Nursing Assistant License

Position Summary: Supports the Business Office Manager and clinical leaders in maintaining accurate and timely back office, clerical, and select business office support functions.     

ESSENTIAL FUNCTIONS: Reasonable accommodations may enable individuals with disabilities to perform essential functions. 

•  Receives and relays messages for assigned interdisciplinary team staff. 
•  Supports the organization’s customer service program by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts. 
•  Under the direction of the Business Office Manager and with the Team Assistants, maintains assigned MD orders management and tracking systems with accurate/up-to-date information. Utilizes the EMR tracking, sign-out, and check-in process for all MD order management. 
•  Sorts and distributes communications promptly; collects and forwards correspondence; copies/faxes information. 
•  Assists with supply maintenance by anticipating requirements, stocking items, and delivering supplies to workstations. 
•  Assists with document control in a timely and efficient manner.   
•  Is cross-trained on all Team Assistant position responsibilities and duties and fulfills these duties when needed. 
•  Performs other activities as assigned.  

MINIMUM QUALIFICATIONS

• High school diploma, experience in computer processing preferred.
• Above average word processing/data entry skills.
• Knowledge of medical terminology.
• Excellent communication skills, ability to be flexible, and work well with others.
• Ability to maintain confidential information.
• Environmental/Working Conditions:
• Sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Agency needs.
• Works under a variety of conditions in facilities and offices.
• Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies.
• Some exposure to unpleasant weather.
• The home base will be at the Company Support Center
• Reliable transportation and auto liability insurance.
• Computer and basic office equipment.

This description is a general statement of required essential functions performed regularly and continuously. It does not exclude other duties as assigned.