Office Team Lead - 29185 - Excellent Benefits Package

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Mailroom ||Client Experience Team Lead 29129

Position Type: Full Time, Regular

Shift: Monday-Friday - Flexible schedule

Pay: $18hr-$20hr

Location: Dallas, TX 75202

Benefits: Medical, Dental, Vision coverage. 401K

Special Requirement: Experience in supervising, customer service, ability to effectively communicate with the team and leadership, Mail Services, production and/or clerical experience.

Job Summary:

• Daily conference room support, including but not limited to managing booking tools, setting up conference rooms and other space according to customer requirements, resetting the space to standard configuration, and daily communication with customers.
• General mail services support, including but not limited to sorting and distribution of mail.
• Team Lead is responsible for supporting the activities within a department of a specific facility. In addition, the Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager. The Team Lead also trains, assists, and monitors staff.

Essential Functions & Responsibilities:

• Inform, implement, and communicate all departmental and company policies and procedures.
• At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc.
• Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager.
• Assure that appropriate production level documentation is completed for all production staff.
• Complete production and quality assurance reports.
• Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
• Delegate and direct daily workflow needs to employees.
• Monitor employee performance and attendance and submit appropriate documentation to the Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
• Assure that safety protocols are followed at all times, escalating any issues directly to Management.
• Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security.
• Escalate immediately, any issues of concern to Management.
• Additional responsibilities and duties may be assigned.
• Ability to move tables, chairs, stanchions, and other conference room furniture

Key Skills:

• Client Services Focused
• 1 - 3 years of production and/or clerical experience required.
• Supervising, leading and motivating a team

Minimum Qualifications:

• High School
• Experience in supervising staff
• Customer Service experience
• Production and/or clerical experience
• Demonstrated excellent interpersonal/relationship skills
• Excellent prioritizing and time management skills.

Physical Requirements:

• Lifting up to 50 pounds

The pay rate for this position starts at $18hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at [email protected].

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.