Office/Front Office Assistant ( Home Care Agency in Dana Point, Calfornia)

Description

• Conducts all business calls and interactions with proficiency, accuracy and in a professional manner.
• Provides prompt if not immediate response to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
• Interacts with Care Managers and upper managemen and all clinical staff in a professional, courteous manner.
• Performs all scheduling functions by constantly logging any change in employee/client schedule into HomeCare IT scheduling software. Documents all necessary items as “notes” in HomeCare IT.
• Reviews and manages all client status changes within the Provider Direct database.
• Possesses the knowledge about home care and be able to advise clients and employees  when necessary. 
• Participate in employee orientation and continually work through issues with direct field staff.
• Responsible to fill every possible case referred  by contracting agencies and referral sources in as timely a fashion as possible.
• Possesses knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
• Thinks, communicates and acts clearly and quickly.
• Addresses issues of paperwork, adherence to scheduling and personnel problems directly with staff.
• Multitasks at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, conducting new hire orientations, 
• Demonstrates networking skills and an ability to attract clients and referral sources in a legitimate, professional manner.
• Possesses advanced writing skills required to compose incident reports, memos and other written assignments when necessary.
• Requires intense attention and concentration.  Good visual, verbal and hearing skills.
• Possesses flexibility and ability to deal with a wide range of personality types and ages.
• Required to attend events such as Job Fair, Community events, promoting the Organization in the Community.
• Required to be on a weekend call at least once a month.
• Required to wear different Hats and be able to perform office duties as scheduled by the Director.

Requirements

•  Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
•  Excellence in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation.
•  Some College Education