PROFILE INTRODUCTION            

Our client, a top -tier
commercial bank and one of Africa’s largest financial institutions, operates as
a universal bank offering personal, business, corporate, and investment banking
services. The bank is well regarded for its strong presence in corporate and
high -net -worth banking, as well as its advanced digital banking capabilities.

The client is currently seeking
to recruit Product Operations Officer to join its team. The
role will be responsible for providing operations support services, payments
processing, Settlements, Record/documents management functions, Account
opening, Channels activation and Maintenance Functions, Card and Cash
Functions, Payments Risk Mitigation function and Reconciliations in
coordination with the Manager/ Team leader Production Operations.

The officer will also be
accountable for processing of transactions of a financial and non -financial
nature. The overall objective of the role is to provide day to day operations
support in alignment with bank policies and procedures.

KEY RESPONSIBILITIES

•  Receive
  instructions from internal and external clients for processing financial and
  non -financial transactions via the authorised bank channels
  
• Verify
  and validate customer instructions against documentation on file to ensure
  accuracy and authenticity including callbacks where applicable.
  
• Indicate
  or advise on any special handling instructions as dictated by the client; print
  and forward information as appropriate for processing.
  
• Keep
  informed on all changes to products and services, rules and regulations to
  ensure accurate processing of instructions and perform accurate quality checks.
  

• Capture
  transactions in the system as per the documented procedures
  
• Escalate
  non -conforming instructions to the Team Leader or Line Manager for      further guidance or action        
  
• Remit
  and/or settle funds in the system as per client requests
  
• Strive
  to meet high customer service levels by processing incoming requests
  efficiently and in accordance with procedures and policies to meet Service
  Level   Agreements
  
• Prioritize
  and organize work based on risk/severity and processing requirements to ensure
  deadlines are met according to policies and procedures and service level
  agreements. 
  

• Validate
  and confirm that all transactions allocated have been processed and authorised
  by end of day.        
  
• Ensuring
  all entries in suspense accounts are accounted for and/or processed as per the
  agreed turnaround time and any variances explained and escalated to the team
  leader or line manager
  
• Compile
  and file records of transactions processed and other activities.
  
• Maintain
  and update filing of customer or other internal instructions in line with bank
  document management procedure and policies 
  

• Prompt
  response to customer queries as per documented procedures and policies
  
• Providing
  information that the customer may require in consultation with the line manager
  and as per the bank policies and procedures
  
• Escalate
  any queries that are outstanding beyond SLA to the team leader or line manager
  for further guidance or action.
  

•  Ensure
  that service standards provided for in the Banking Sector Charter are adhered
  to.
  
•  Ensure
  implementation and adoption within assigned portfolio of all Compliance,
  Anti -Money Laundering and Sanctions related requirements contained in policies,
  procedures and processes. This includes monitoring and identifying any material
  compliance related breaches and escalating them to line management and the
  Compliance Office.
  
•  Ensure
  compliance with the agreed levels of authority for own area and with all
  applicable laws, regulations, group policies and procedures to minimise on
  operational losses.
  
•   Look
  out for risk implications arising from the day -to -day work and if need be,
  refer to the relevant team.
  
•  Support
  implementation and compliance to Audit, Risk and Compliance recommendations
  
• Operate
  within budget with regards to taxi usage, stationary, telephone and overtime
  costs
  

• Ensure
  that the quality management system conforms to the requirements of the
  International and local Standards.
  
• Ensure
  that processes are delivering their intended output by monitoring at every
  stage in the value chain.
  
• Report
  on the performance of the quality management system and on opportunities for
  improvement.
  
• Ensure the promotion of exceptional client experience throughout the
  organisation
  

KEY COMPETENCIES

• Pursuing
  Goals
  
• Taking
  Action
  
• Completing
  Tasks
  
• Producing
  Outputs
  
• Team
  Work
  
• Meeting
  timeliness
  
• Following
  Procedures
  
• Showing
  Composure
  
• Data
  Management
  
• Workspace
  Management
  
• Records
  and Archive Management
  
  

Requirements

QUALIFICATIONS AND
EXPERIENCE

·         A
Bachelor’s degree in a Business Commerce

·         Computer
knowledge and data entry skills

·         1 -2
Years in business support and banking.