Officer, Sales Support

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To welcome all new customers via the on-boarding process communication channels e.g., telephonically as well as answer any service-related questions to ensure customers understand the features and benefits of the relevant products (Cheque accounts, credit cards, Ucount, MyUpdates etc.)

Type of Qualification: Secondary/High school/A levels/Matric

Field of Study: Not applicable



Experience Required

Client Coverage

Personal and Private Banking

1-2 years

Dealing with customers

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Conveying Self-Confidence
• Developing Expertise
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Providing Insights
• Upholding Standards

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Telephone Caller Handling
• Verbal Communication