Officer - Security

POSITION SUMMARY:

The primary purpose of the Security Officer is to deliver superior guest service by answering questions, escorting guests to their destinations, assisting in medical emergencies, ensuring the general safety and security of guests, employees, and company assets, and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.   

ESSENTIAL FUNCTIONS:

•  Patrol and monitor all areas of the property
•  Act as a First-Responder in emergencies
•  Perform gaming drops/transactions, including carrying drop boxes and chip carriers
•  Resolve complaints and issues involving both guests and employees
•  Provide excellent guest service to guests and employees
• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot, and garage for disturbances, crimes, fire & safety hazards, and undesirable persons, and reports these issues to Security supervision
• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot, and garage for disturbances, crimes, fire & safety hazards, and undesirable persons, and reports these issues to Security supervision
• Respond to disturbances, as well as observe, report, document, and take appropriate action if necessary
• Investigate all accidents on PlayLV's premises
• Performs identification checks of guests to ensure that only those 21 years of age and older are in the gaming areas
• Ability to diffuse and manage violent situations, and if necessary, restrain a person using physical tactics learned in security training
• Learn and apply general crime prevention techniques in accordance with PlayLV Asset Protection Policy
• Operate a two-way radio to communicate with other Security personnel
• Operate company-owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off property
• Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Monitor access to the guest rooms by checking room keys at the elevator lobby
• Provide security escorts for employees as necessary
• Interact professionally when dealing with other building staff, clients, guests, supervisor, and corporate staff
• Other related duties as necessary

QUALIFICATIONS:

Required Qualifications:

• Knowledge of and enforcement of applicable laws, policies, and procedures
• At least 6 months of previous customer service, security, or other law enforcement experience
• Ability to participate in all evacuation procedures to aid guests and employees during an emergency
• Ability to learn, demonstrate proficiency, and effectively use defensive tactics and handcuffing techniques
• Complete a CPR/AED class within 60 days of employment
• The ability to complete all phases of security training, including handcuffing training, within 90 days of employment
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Excellent customer service skills
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Preferred Qualifications:

• Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when needed
• Previous security and/or military experience
• Previous experience working in a similar resort setting

Licenses & Certifications:

• Gaming
• Alcohol Awareness
• Driver’s License
• CPR/AED (within 60 days)

WORK SCHEDULE/HOURS:

•  Varies

WORK ENVIRONMENT:

• Work is typically in an area that may be unusually hot or cold, noisy, or contain secondhand smoke.  
• Work may be performed in small areas with 3 ft. wide access.  
• Tasks performed from a non-sitting position.  
• Team Members will be required to stand, walk, lift, reach, push, pull, and grasp.  
• These tasks include maintaining and caring for the assigned area.  
• Work may entail trained chemical usage.

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

DISCLAIMER:

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs.

Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.