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Office/Store/Registration/Housekeeping

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Job Description - Office/Store/Registration/Housekeeping

Guest Services Representative Job Description


REPORTS TO


Guest Services Supervisor, Campground Manager and/or Owner(s)


POSITION SUMMARY


Responsible for guest registration, front desk, and store procedures while delivering great guest service, with a day of housekeeping.


SPECIFIC DUTIES



  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.

  • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.

  • Handle all guest issues with respect by listening and acknowledging their concern.

  • Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.

  • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

  • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.

  • Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.

  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Housekeeping will include bathrooms, accommodations and surrounding area around office/store.


EXPECTED RESULTS



  • All guests are greeted immediately with friendly, helpful and professional guest service delivery.

  • Demonstration of a positive attitude with guests, management, team members, and vendors.

  • Careful and accurate money handling.

  • Promotion of this KOA and entire KOA system.

  • Well-groomed appearance and appropriate, clean KOA uniform and nametag.

  • Attention to detail when taking reservations and/or registering guests.

  • Job duties completed in an efficient, timely manner.

  • NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.


JOB QUALIFICATIONS



  • Hear and speak the English language fluently

  • Knowledge of computer and cash register operation

  • Ability to work nights, weekends, and holidays

  • Excellent customer services skills

  • Ability to maintain confidentiality


PHYSICAL REQUIREMENTS



  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens

  • Long periods of standing (80%)

  • Ability to bend, stoop, kneel, crouch, and climb

  • Requires the use of hands/fingers to handle or feel

Original job Office/Store/Registration/Housekeeping posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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