OMHC Lead Administrative Assistant

Position Overview:

Synergy Family Services, Inc. is seeking a highly organized and detail-oriented OMHC Lead Administrative Assistant to oversee daily administrative operations within our Outpatient Mental Health Center (OMHC). This full-time, in-person role is responsible for supervising administrative staff, ensuring efficient office workflows, and maintaining compliance with organizational and regulatory standards.

Position Details:
Job Title: OMHC Lead Administrative Assistant
Employment Type: Full-Time
Schedule: Monday – Friday
Work Location: In-Person

Key Responsibilities:

• Oversee all Administrative Assistants, including delegation and completion of tasks


• Monitor office supply levels and coordinate needs with the Office Manager


• Ensure administrative staff consistently reflect the agency’s mission, vision, and values


• Participate in interviewing and training new administrative staff


• Oversee and ensure efficiency of the client referral process


• Ensure completion of monthly insurance eligibility verifications


• Ensure all referrals are accurately entered into the electronic database system


• Oversee timely completion of doctor billing processes


• Ensure efficient processing of OMHC and PRP initial authorizations


• Ensure referral information is properly documented in intake files


• Oversee client medical records requests and ensure timely processing


• Monitor and ensure completion of client discharges


• Ensure timely mailing of ITPs, IRPs, and therapy status letters


• Ensure prompt and professional response to emails


• Review and approve timesheets and invoices


• Collaborate with Leadership Team members as needed


• Oversee and manage physician scheduling


• Ensure compliance with HIPAA and confidentiality regulations


• Track and complete Key Performance Indicators (KPIs)

Qualifications: 

• Bilingual-(Fluent in Spanish) 


• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred


• Previous experience in administrative or office management, preferably in a healthcare or behavioral health setting


• Supervisory or leadership experience preferred


• Strong organizational and multitasking skills


• Excellent communication and interpersonal skills


• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite


• Knowledge of insurance verification, billing processes, and authorizations preferred


• Understanding of HIPAA compliance and confidentiality standards


• Understanding of CARF

Benefits:

• Health Insurance, Dental Insurance, Vision Insurance and Medical Benefits


• 401(k) Plan


• Free Continuing Education (CEU) Training


• Paid Time Off (as applicable per company policy)