Omnichannel Product Development Manager

BCC Software is the leading postal and presort software solutions provider. With over 45 years of industry experience, we are dedicated to ensuring that all of our software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations.

The Omnichannel Product Development Manager is responsible for the strategic development and execution of BCC Software’s Data Services product line, including all USPS National Change of Address (NCOA) services and the USPS Mailpiece Tracking (Track N Trace®) solution. This role will lead the creation and growth of a new Omnichannel Services team focused on enhancing customer experience, increasing product value, and driving company growth through innovative support offerings such as USPS discount enablement and Informed Delivery onboarding. The position requires a forward-thinking, market-aware leader who can develop and manage product and service offerings while fostering strategic industry relationships.

Essential Functions

• Manage the Data Services product portfolio, including NCOA and Track N Trace®, ensuring product direction aligns with customer needs and market demand while continuously enhancing feature sets that deliver measurable value to users.
• Build and lead BCC Software’s new Omnichannel Services team by defining strategic goals, recruiting and mentoring staff, establishing performance metrics, and overseeing day-to-day operations to ensure successful delivery of services.
• Design and implement comprehensive customer enablement programs that support the setup and optimization of USPS mailing discounts and provide hands-on assistance with onboarding for Informed Delivery direct mail campaigns.
• Partner closely with Support and Sales teams to identify 1–2 high-potential team members who can serve in hybrid roles, bridging the gap between technical service delivery and frontline customer engagement during the growth phase of the program.
• Conduct ongoing research into competitor offerings, industry trends, and customer feedback to identify areas of opportunity and risk, driving continuous product and service improvement.
• Develop and execute strategies for expanding omnichannel capabilities, including exploring new service offerings, partnerships, and technologies that increase customer engagement and create additional revenue streams.
• Establish and nurture strategic relationships with key industry stakeholders, associations, and postal partners to ensure BCC Software remains informed, influential, and responsive to changes in the mailing and logistics landscape.
• Collaborate with internal product, engineering, marketing, and leadership teams to align omnichannel development initiatives with overall company objectives and market positioning.

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 3+ years of experience in product management, marketing, sales, or omnichannel marketing within a software or technology-drive environment.
• Demonstrated ability to develop and deliver customer-focused services and programs that drive engagement and business value.
• Strong leadership and team-building skills with experience managing cross-functional initiatives.
• Excellent communication, collaboration, and organizational skills, with the ability to work effectively across departments and with external partners.
• Strategic thinker with the ability to analyze market trends and translate insights into actionable product or service plans.
• Comfortable in an environment that requires adaptability, initiative, and a focus on results.

Salary: $110,000 - $120,000 with potential bonus opportunity